"We were there for the Kellers Williams Symposium in October 2025. From the moment we got an email from Allison the Concierge, we knew were were in good hands. Teresa and Ricard at the front desk were wonderful. Derick and Brittany at the coffee counter were also great. Everyone went the extra mile. The servers worked long long shifts because we saw them early morning and late at night. My partner said the food was great and there were even vegan options for me. A great choice and we want you to know!"

Marie Hoffman

"Stayed at the PGA 2 weeks ago and it was an experience. We were not there for golf, we decided to stayed there due to the location and on the website seemed like a great placed to stay. We went with our boat which parking was great for it. Rooms are a little bit dated but good. The reason I’m giving it 2 stars was the bellman services. On September 12 we arrived, we check in, which tat staff was great. Since we had our boat it needed to be parked far aways so we needed a luggage cart. We took one and the bellman yell at us that we could not take it, where we were going, we tried to explain but he kept yelling that it was a liability issue, which I completely understand, but he never offer to help and ended up yelling: “ahhh do whatever you want” to my boyfiend. That was so uncalled for. Sunday we got to go on our boat and needed a cart to bring our cooler to the boat, I was told again I could not use the cart and no one offer to help. When we arrive from the beach we stop at the vallet/lobby are to unload our cooler and beach bag and vallet immediately said: “this will be fast right?” when actually not even one minute passed and I was already done with my stuff. Monday was different they had an amazing bellman which finally was able to help us and we were able to check out with an amazing blonde lady who tried her best to provide us the best service, too bad we saw her on our check out. They need to improve service, people will come to stay and they may look different than a golf player but they deserve the same amazing service."

Cristina Tatis

"I was really hoping not to leave a negative review, but after giving plenty of patience and time for resolution, I feel it’s only fair to share our experience.

I recommended this resort for my sister’s birthday because my husband and I had stayed before and really enjoyed it. This trip, there were nine of us across multiple suites, all with reserved spa services. The staff on the ground was kind and accommodating, but unfortunately, the rest of the experience fell short.

I booked one of the Club Houses (#210), which had an unpleasant “old” smell—not worth complaining about—but the shower pressure was so weak we had to stand inches from the wall to catch water. With toddlers settled in and another working shower available, we decided to manage.

My sister’s room wasn’t ready at check-in, even though her reservation was supposed to be linked with ours. She was given a temporary room, and the hotel promised to move her belongings once the suite was ready. During that transfer, her Stanley cup went missing.

At the spa, my brother-in-law booked a 90-minute massage but encountered a roach crawling across his foot while in the sauna. The staff apologized and offered a “free entry” spa pass, but that hardly makes up for the experience.

Then came the billing issues and this is where things truly fell apart.

-My sister was charged four times for one massage service, totaling over $2,000.
-The next day, while we were having breakfast, she was charged again, another $1,600. She spent days afterward trying to resolve it with management and only got partial clarity by Tuesday.

Our birthday dinner at Butcher’s Club was another disappointment. The service was rushed, the server was difficult to understand, and basic menu details (like whether the steaks were USDA Prime or Choice) were met with irritation when asked.

Despite these issues, I still tried to focus on the positives—the poolside and grounds staff were wonderful, attentive, and polite.

However, days later, I discovered an incorrect $1,900 charge on my husband’s card, which was only supposed to cover incidentals and resort fees. When I contacted the front desk, they admitted it was a double charge and said a manager would call me back. It’s now Friday, no call, no refund, and after multiple follow-ups, I’ve spent over an hour on hold being told “2–3 minutes” repeatedly. With a long holiday weekend ahead, that means I won’t see the refund until next week.

For a resort of this caliber, charging guests thousands of dollars in errors and failing to follow up is unacceptable. We could have looked past the other inconveniences, but this level of disorganization and lack of accountability ruined what should have been a celebratory trip."

Angelica Extramil