Cruise Ship NCL Jewel at Ward cove
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Mill at Ward Cove

4.5
·754 reviews·Ketchikan, United States

A historic cruise terminal and retail hub with unique acoustic wonders and quirky architectural surprises.

Highlights

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Mid-day

Tour groups thin out

CrowdMedium
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Cruise Ship NCL Jewel at Ward cove

Mill at Ward Cove

Best Time

Mid-day

Tour groups thin out

CrowdMedium
Highlights

Highlights

Must-see attractions

A historic cruise terminal and retail hub with unique acoustic wonders and quirky architectural surprises.

4.5
(754 reviews)

"Surprised by its history and unique features like the concrete water tank's acoustics!"

Vertical photo
TIP

🎯 Shuttle Bus Strategy

Wait times for shuttles to Ketchikan can be long. Book excursions from Ward Cove or be prepared for a wait.

👂 Acoustic Wonder

Don't miss the unique acoustics inside the large concrete water tank – it's a surprising and memorable experience.

Third hero image

Highlights

Discover the most iconic attractions and experiences

The Gigantic Concrete Water Tank

The Gigantic Concrete Water Tank

Main building

Experience the bizarre and fascinating acoustics inside this massive, historic concrete structure. A truly unique auditory phenomenon!

Hidden Tugboat

Hidden Tugboat

Rooftops

A quirky and fun detail to spot! Search the rooftops for a cleverly disguised tugboat, a whimsical architectural surprise.

Souvenir & Apparel Paradise

Souvenir & Apparel Paradise

The Mill Store

From rain jackets to t-shirts, find a vast selection of reasonably priced souvenirs and practical gear for your Alaskan adventure.

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Planning Your Visit

Shuttle Bus Savvy

If your cruise docks at Ward Cove, expect shuttle buses to Ketchikan. Wait times can be long, especially when multiple ships are in port. Plan your excursions accordingly and consider booking tours that depart directly from Ward Cove to save time.

More Than Just Souvenirs

While the Mill at Ward Cove is a popular spot for souvenirs and rain gear, don't miss its unique historical aspects. The massive concrete water tank offers surprising acoustics, and keep an eye out for the hidden tugboat on a rooftop!

Best Times

When
Mid-day
Why
Tour groups thin out
Crowd
Medium
When
Late afternoon
Why
Sales on apparel
Crowd
Low

Insider Tips

from TikTok, Instagram & Reddit

Alaska has been one of my fav solo trips to date! #AlaskanCruise #Ketchican #WardsCove #SoloTrip #ComfortZone
@theoverduebucketlist
3.1K likes • 26.4K views

🎯 Shuttle Bus Strategy

Wait times for shuttles to Ketchikan can be long. Book excursions from Ward Cove or be prepared for a wait. Reddit

👂 Acoustic Wonder

Don't miss the unique acoustics inside the large concrete water tank – it's a surprising and memorable experience. Reddit

reddit.com

Ward Cove Ketchikan

reddit.com

The Mill at Ward Cove Port - Ketchikan, AK is a HUGE 👎. What an absolute disaster. NCL this is an embarrassing customer experience. (Explanation moved to post body).

👕 Great Deals on Gear

Look for awesome sales on rain jackets and souvenirs, especially towards the end of the season. Reddit

☕ Coffee & Snacks

Grab a coffee, sandwich, or delicious cookie while you shop or before your next adventure. Reddit

reddit.com

The Mill at Ward Cove Port - Ketchikan, AL is a HUGE 👎! What an absolute disaster. NCL this is an embarrassing customer experience.

Tips

from all over the internet

🎯 Shuttle Bus Strategy

Wait times for shuttles to Ketchikan can be long. Book excursions from Ward Cove or be prepared for a wait. Reddit

👂 Acoustic Wonder

Don't miss the unique acoustics inside the large concrete water tank – it's a surprising and memorable experience. Reddit

👕 Great Deals on Gear

Look for awesome sales on rain jackets and souvenirs, especially towards the end of the season. Reddit

☕ Coffee & Snacks

Grab a coffee, sandwich, or delicious cookie while you shop or before your next adventure. Reddit

⚓ Spot the Tugboat!

Challenge yourself to find the hidden tugboat cleverly placed on one of the building's rooftops. Reddit

What Travellers Say

4.5
(754 reviews)

Reviews Summary

Visitors find the Mill at Ward Cove to be a surprisingly historic and interesting stop, offering a wide range of reasonably priced souvenirs and practical gear. The unique acoustics of the concrete water tank and the hidden tugboat are frequently highlighted as memorable, quirky attractions. While primarily a retail and cruise terminal hub, it provides convenient amenities like restrooms and food options.

"I was surprised how historic and interesting this building is. Check out the big concrete water tank, it has the strangest acoustics I've ever heard. Try to spot the tug boat hiding on the roof of one of the buildings."

Patrick Carrico

"This is the one stop shop. So many reasonably priced rain jackets, shirts hats, you name it. The Mill has everything you could be looking for and more.
We came here before leaving for a fishing excursion. Others left from there to do lumber jacking. Come back and have a beer or a coffee. Great location. There was even a live singer on the keyboard piano 🎹"

Vonzell Luckey

"The Mill was a wonderful store and cruise terminal. The prices seemed more reasonable than other ports. The staff was so friendly as well."

Don Davis

What People Like

Unique acoustics
Reasonable prices
Wide selection

What People Dislike

Shuttle wait times

Frequently Asked Questions

🚇 🗺️ Getting There

Most cruise ships dock at the Mill at Ward Cove, which is a few miles from downtown Ketchikan. Shuttle buses are the primary mode of transport. Be aware that wait times for these shuttles can be significant, especially when multiple ships are in port. Reddit Some travelers recommend booking excursions that depart directly from Ward Cove to avoid these delays. TikTok

The main option is the shuttle service provided by the cruise lines or the Mill at Ward Cove. Dedicated public bus routes directly from Ward Cove to downtown Ketchikan are not widely advertised or utilized by tourists. Reddit

It's not recommended to walk from Ward Cove to Ketchikan. The distance is several miles, and the route may not be pedestrian-friendly or safe. Reddit

Taxis may be available, but they are often less common and more expensive than the shuttle service. It's best to confirm availability with your cruise line or inquire upon arrival. Reddit

Wait times can vary greatly depending on the number of ships docked. On days with multiple ships, expect longer waits. Planning your activities around shuttle schedules or choosing tours that depart from Ward Cove is advisable. Reddit

🎫 🎫 Tickets & Entry

Entry to the Mill at Ward Cove itself, which houses shops and facilities, is generally free. However, specific excursions or tours departing from Ward Cove will require tickets. Reddit

The operating hours typically align with cruise ship schedules. Shops and facilities are usually open when ships are in port and close shortly after the last ship departs. It's best to check with your cruise line for specific timings. Reddit

Exploring the historical elements like the concrete water tank and spotting the tugboat is usually included with your visit to the Mill at Ward Cove and does not require a separate ticket. Reddit

Tickets for excursions can often be purchased directly at the Mill at Ward Cove, through your cruise line, or via third-party tour operators. Booking in advance is recommended, especially for popular tours. Reddit

The restrooms at the Mill at Ward Cove are typically free to use for visitors. Reddit

🎫 🧭 Onsite Experience

The Mill at Ward Cove offers a large retail space with souvenirs, apparel, and gifts. It also features unique historical elements like a concrete water tank with unusual acoustics and a hidden tugboat on a rooftop. You can also find coffee, snacks, and a place to relax. Reddit

You'll find a wide variety of souvenirs, including t-shirts, hats, rain jackets, and local crafts. Many visitors note the prices are reasonable compared to other ports. Reddit

Absolutely! The massive concrete water tank is a must-see for its strange acoustics, and keep an eye out for the whimsical tugboat hidden on one of the building's roofs. Reddit

Yes, there's a shop offering coffee, sandwiches, and delicious cookies. It's a convenient spot to grab a bite before or after an excursion. Reddit

It's a bustling hub, especially when cruise ships are in port. You'll find a mix of shoppers, people waiting for excursions, and those enjoying the unique historical features. Some days even feature live music. Reddit

📸 📸 Photography

Capture the scale of the historic concrete water tank, look for the quirky tugboat on the roof, and frame shots of the vast retail space. The exterior architecture also offers interesting angles. Reddit

Yes, you can take photos inside the concrete water tank. Be sure to experiment with capturing the unique acoustics through your lens! Reddit

The tugboat is a fun 'find it' activity. Look up at the rooftops from various vantage points around the complex. It's a small detail that makes for a unique photo. Reddit

Mid-day can be bright, but the interior shots of the water tank work well anytime. Early morning or late afternoon might offer softer light for exterior shots if your schedule allows. Reddit

Generally, photography is allowed for personal use. Be mindful of other visitors and any specific signage within the retail areas. Reddit

For Different Travelers

Tailored advice for your travel style

👨‍👩‍👧 Families with Kids

The Mill at Ward Cove can be a convenient stop for families. The large retail space offers a wide selection of souvenirs and practical items like rain jackets, which are essential for unpredictable Alaskan weather. Reddit The novelty of the concrete water tank's acoustics can be a fun and engaging experience for children, encouraging them to explore and make noise in a place where it's surprisingly acceptable. Reddit Keep an eye out for the hidden tugboat on the roof – it's a fun scavenger hunt element that kids will enjoy spotting. The availability of coffee and snacks also makes it a practical spot for a quick bite or a treat. Reddit

💰 Budget Travelers

For budget-conscious travelers, the Mill at Ward Cove often presents an opportunity for reasonably priced souvenirs and apparel. Reddit Many reviewers mention finding good deals, especially on t-shirts and rain gear, which can be significantly cheaper than in other ports. Reddit While the shuttle to Ketchikan incurs a cost, exploring the unique features of Ward Cove itself, like the water tank and tugboat, is free. Reddit Consider packing your own snacks and drinks to save money, though the on-site options are noted as convenient. Reddit

Deep Dives

In-depth insights and expert knowledge

Navigating Ward Cove: The Cruise Terminal Experience

For many visitors, the Mill at Ward Cove serves as their first introduction to Ketchikan, particularly for those arriving by cruise ship. It's important to understand that this is primarily a cruise terminal and a large retail complex, rather than a historical town center. The main challenge for travelers often revolves around transportation to and from downtown Ketchikan. Shuttle buses are the primary method, but wait times can be a significant factor, especially on busy days when multiple ships are docked. Reddit This has led many to advise planning excursions that depart directly from Ward Cove to maximize their time and minimize transit hassle. TikTok

Beyond its function as a transit hub, the Mill itself offers several points of interest. The sheer scale of the historic concrete water tank is impressive, and its unusual acoustic properties are a unique sensory experience that many visitors find surprising and memorable. Reddit Keep your eyes peeled for the whimsical detail of a tugboat cleverly integrated into the rooftop architecture – it's a fun discovery that adds a touch of local charm. The retail offerings are extensive, with a wide array of souvenirs, apparel, and gifts, often noted for their reasonable pricing. Reddit

Beyond the Souvenirs: Uncovering Ward Cove's Quirky Charm

While the Mill at Ward Cove is a popular stop for practical purchases like rain gear and souvenirs, it holds a few delightful surprises for those who take a moment to explore. The most talked-about feature is undoubtedly the massive concrete water tank. Visitors are consistently amazed by its peculiar and captivating acoustics, creating an auditory experience unlike any other. Reddit It’s a spot that sparks curiosity and often leads to impromptu vocal experiments. Another charming detail that often catches visitors' eyes is the hidden tugboat perched on one of the building's rooftops. Reddit This playful architectural element adds a touch of whimsy and encourages a more observant approach to exploring the area.

For those looking for a quick refreshment, the Mill also offers a convenient spot for coffee, sandwiches, and cookies. Reddit This makes it a practical stop before or after an excursion, allowing visitors to refuel without venturing far. Some days, the atmosphere is further enhanced by live music, adding a pleasant ambiance to the shopping and waiting experience. Reddit While it might seem like just a retail center at first glance, Ward Cove offers these unique, memorable touches that elevate the visitor experience beyond simple shopping.

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