Boomtown Casino & Hotel New Orleans
Lively casino resort on the Westbank offering 24/7 gaming, dining, and hotel accommodations with a popular rewards program.
Highlights
Must-see attractions
Social
From TikTok & Reddit
Best Time
Fewer crowds, more relaxed vibe
Boomtown Casino & Hotel New Orleans
Best Time
Fewer crowds, more relaxed vibe
Highlights
Must-see attractions
Lively casino resort on the Westbank offering 24/7 gaming, dining, and hotel accommodations with a popular rewards program.
"The Penn Play rewards are the absolute best I've experienced at any casino. Highly recommend!!!"
Join the Penn Play Rewards
Highly recommended for the best rewards experience at any casino! :star:
Buffet is Back!
Enjoy a diverse buffet with bay views, featuring seafood, carving stations, and desserts. :crab:
Highlights
Discover the most iconic attractions and experiences
Thrilling Slot Machines
Experience a wide array of slot machines, from classic favorites to the latest video slots. You might just hit a jackpot!
Table Game Action
Test your luck at popular table games like blackjack, roulette, and poker. The energy is palpable!
Boyou Market Express
Enjoy exceptional customer service at this dining spot, with staff like Ms. Brittany and Ms. Giselle praised for their kindness and professionalism.
Jazz Brunch
Savor a delightful Jazz Brunch experience, with servers like Wendy receiving rave reviews for her top-tier customer service.
Plans like a pro.
Thinks like you
Planning Your Visit
Timing Your Visit for the Best Experience
Navigating Gaming and Dining
Best Times
Insider Tips
from TikTok, Instagram & Reddit
Join the Penn Play Rewards
Highly recommended for the best rewards experience at any casino! :star:
Buffet is Back!
Enjoy a diverse buffet with bay views, featuring seafood, carving stations, and desserts. :crab:
Customer Service Varies
Some staff are amazing, others can be judgmental or provide poor service. :confused:
Check for Events
Boomtown hosts parties and entertainment, like Halloween costume contests. :ghost:
Tips
from all over the internet
Join the Penn Play Rewards
Highly recommended for the best rewards experience at any casino! :star:
Buffet is Back!
Enjoy a diverse buffet with bay views, featuring seafood, carving stations, and desserts. :crab:
Customer Service Varies
Some staff are amazing, others can be judgmental or provide poor service. :confused:
Check for Events
Boomtown hosts parties and entertainment, like Halloween costume contests. :ghost:
Machines are Close Together
Be prepared for machines to be tightly packed on the casino floor. :arrowleft::arrowright:
What Travellers Say
Reviews Summary
Boomtown Casino & Hotel New Orleans offers a solid gaming experience with a praised rewards program, but visitor experiences with customer service can be inconsistent. While some staff are lauded for exceptional service, others have been criticized for judgmental attitudes or poor attentiveness, particularly in dining and drink service areas. The location is also noted as a drawback by some.
"Would be more stars if was treated correctly and fairly.
Place is nice. Most staff is nice. There was on table where one of the employees was very judgmental.
Then later on my boyfriend was cut off from drinks… was not drunk. Was not making any scenes was standing watching his friend play at the table while he took a break from playing. He asked a walking bartender for 3 drinks for people at the table (not even himself) because other people couldn’t get service at the table. And was told he could not order anything more. I myself and his friend had more
Drinks than him. Not sure why he was cut off but not us or the people who had ordered more around him. Very frustrating"
Isabella Codd
"Had a great experience at Boyou Market Express due to the professional and upbeat personality of Ms Brittany and Ms Giselle! They were patient and kind ! Their customer service deserves an award!
Horrible experience with casino floor waitress names Brianna. I and my husband was playing the slots and ordered 2 beers, My husband only had one dollar left to tip and I had money on the machine; Brianna gave him a beer and took mine back even though I was gaming and was going to tip her next round when I took out my ticket
I always tip and thought it was optional; she was rude about it and if I spend my money I should be able to obtain complimentary drinks as long as I am gaming which I had over 200 on my machine in a bonus."
Annette Fontenot
"My husband and I visited from Houston and ate at the Jazz Brunch and Wendy was phenomenal! She met all of our concerns with a positive attitude. Her customer service is top tier. I can’t wait to visit again she was amazing!"
Patricia Jackson
What People Like
What People Dislike
Frequently Asked Questions
🚇 🗺️ Getting There
Boomtown Casino & Hotel New Orleans is located at 4132 S Derbigny St, Harvey, LA 70058. It's situated on the Westbank of the Mississippi River.
You can drive via the Westbank Expressway (US-90 W) or take a taxi/rideshare. The location is noted as not being the greatest by some visitors.
Yes, Boomtown Casino & Hotel New Orleans offers ample parking for guests.
Boomtown Casino & Hotel New Orleans itself offers hotel accommodations.
Rideshares like Uber and Lyft are readily available and a convenient option for getting to Boomtown from various parts of New Orleans.
🎫 🎫 Tickets & Entry
Boomtown Casino & Hotel New Orleans is open 24 hours a day, 7 days a week for gaming.
Entry to the casino floor is generally free, but you'll need to be of legal gambling age. Specific events or shows might require tickets.
You must be 21 years of age or older to gamble at Boomtown Casino & Hotel New Orleans.
No, there are typically no entry fees to access the gaming floor at Boomtown Casino.
Yes, Boomtown Casino & Hotel New Orleans offers hotel accommodations. You can book directly through their website or by phone.
🎫 🎰 Gaming & Entertainment
Boomtown Casino features a wide variety of slot machines, including video slots and classic reel machines, catering to different player preferences.
You can find popular table games such as blackjack, roulette, and various poker games at Boomtown Casino.
Yes, Boomtown Casino offers the Penn Play rewards program, which is highly praised by visitors for its benefits.
Boomtown Casino often hosts live entertainment and special events, including parties and costume contests. Check their schedule for upcoming performances.
While there is a designated smoke-free deck (3rd deck), some visitors report that people still smoke there, and service can be lacking.
🍽️ 🍽️ Food & Dining
Yes, Boomtown Casino recently reopened its buffet, offering a wide selection of food, including seafood, carving stations, and desserts.
Dining options include the buffet, Boyou Market Express, and other casual eateries. The Jazz Brunch is also a popular choice.
Complimentary drinks are typically offered to players actively gaming, but service can be inconsistent, and some patrons have reported being cut off unexpectedly.
The Jazz Brunch receives high praise, particularly for its exceptional customer service from staff like Wendy.
Boyou Market Express offers a convenient dining experience with staff noted for their professional and upbeat personalities.
📸 📸 Photography
Generally, casual photography is permitted in public areas of the casino, but it's always best to be discreet and avoid disrupting other guests or staff.
While not a primary attraction for photography, you might capture some fun moments at the gaming tables or with your winnings.
The casino floor is always active, but evenings might offer more vibrant lighting and energy for candid shots.
You can take photos of the machines, but avoid capturing other guests' screens or personal information.
The buffet area with bay views or the entrance can offer some visual interest, though the focus is on gaming.
For Different Travelers
Tailored advice for your travel style
👨👩👧 Families with Kids
💰 Budget Travelers
couples
The lively atmosphere of the casino floor can be exciting, and the reopened buffet provides a good option for a shared meal with bay views. Consider checking for any live entertainment or special events that might add to a romantic or fun evening. Deep Dives
In-depth insights and expert knowledge
The Gaming Experience at Boomtown
However, the gaming experience can be impacted by the physical layout, with machines noted as being closely situated together, which might affect comfort for some.
Despite these points, the general consensus from many is that Boomtown provides a good gaming environment, especially for those who appreciate the rewards program and the energy of the casino floor.
Dining Delights and Disappointments
Beyond the buffet, the Boyou Market Express is praised for its excellent customer service, with specific staff members like Ms. Brittany and Ms. Giselle receiving commendations for their kindness and professionalism. However, dining experiences can be mixed. While some staff are lauded, others have received criticism. The service on the 3rd deck, intended to be smoke-free, has been noted as particularly problematic, with bartenders reportedly not circulating to take drink orders and instead congregating behind the bar.
Overall, Boomtown offers several appealing dining options, particularly the buffet and the Jazz Brunch, bolstered by standout customer service from certain individuals. It's advisable to manage expectations regarding service consistency across all dining venues.
Social
from TikTok, Instagram & Reddit