"Update 12th November 2025.

Went to the surgery to drop off my Boots eye prescription. And I mentioned that I was eligible for flu and covid. When I gave the receptionist my details she entered them and then gave me "that look". I said I believed I had made an appointment earlier maybe a couple of weeks ago.
"2nd October" she told me.
I apologised profusely. I've had quite a lot of procedures and consultations over the last two years and the NHS despite the negative opinions has been fantastic. If I'm due a procedure if there is a cancellation they will phone me and ask if I will take it. I never say no. The hospitals St Peter's and Kingston, despite being overstretched - the nurses, doctors and specialists are brilliant.
Back to my GP receptionist. She smiled at me and arranged for a flu jab straight away. They were out of the covid jabs, but they will text me when they are available.
She didn't have to do that.
I've heard receptionists get dogs abuse from mostly self entitled rude people.
Unnecessary.
So I got my flu jab. The service I recieve when I contact the surgery has always been polite, warm and friendly. I have over the years been registered with various surgeries depending on where I was living. In some of them getting past the receptionist was Mission Impossible.
But not so at Giggs Hill.
I feel I matter here and not just a number.
My health is deteriorating and I have a great team on my side.

I don't know where all the bad reviews come from. I have never had a problem and the staff are
helpful and friendly. Seeing a GP face to face can take a while, but I get same day telephone appointments"

geoff harrison (loonybincat)

"First visit to this practice. Having just had a thoroughly efficient and friendly experience, I decided Giggs Hill surgery more than deserved a 5 star review to help correct an overall Google rating (2.1 stars currently) which appears to be the result of customer experiences dating back over 5 years ago and which is therefore, in my opinion, inaccurate and undeservedly low for its present day offering.
Also worth mentioning that, in my 33 years on this earth, I don't think I've ever attended a GP clinic and been called to be seen by the doctor EARLIER than my appointment time. Very attentive, professional and knowledgeable expert physician as well; Dr Shah - thank you."

Thomas Hingston

"Went to clinic and saw diabetic nurse Alida Abrahams. She prescribed me new medication. An injection called Tirzepatide. Which she showed me how to use it a pre prep the injection/needle. It was a pre filled pen with solution and 4 separate needles. I had to take one injection a week . All good. The med was ordered and delivered by Chemist 4u as usual. The solution arrive but no needles!!! And the solution was out of date. I rang Chemist 4u and they said the needles had not been ordered and it was perfectly safe to still take?!
I have visited and rang Glenlyn3 or 4 times. They dont know anything about the med or needles, and after nearly 3 weeks I am still waiting and calling. This is unacceptable 😤!!! I can't take my diabetic medicine until the needles have been sorted out!! Just rang again and was told that a request has gone to a clinician pharmacist and hopefully I will hear something by tomorrow. So yet another week passes and my diabetes gets worse!!! I think in this country the medical sector has become dangerously bad!!"

Tanya Moore