Parque Natural Tres Ríos
Luxury all-inclusive resort with exclusive access to a stunning natural park featuring cenotes, rivers, and mangroves.
Highlights
Must-see attractions
Social
From TikTok & Reddit
Best Time
Beat the heat and crowds
Parque Natural Tres Ríos
Best Time
Beat the heat and crowds
Highlights
Must-see attractions
Luxury all-inclusive resort with exclusive access to a stunning natural park featuring cenotes, rivers, and mangroves.
"The natural beauty is breathtaking, and the staff makes you feel incredibly welcomed and valued."
Book Activities in Advance
Popular tours and activities can fill up quickly, especially during peak season. :calendar:
Pack for Water Adventures
Bring swimwear, reef-safe sunscreen, and water shoes for snorkeling and kayaking. :athletic_shoe:
Highlights
Discover the most iconic attractions and experiences
Snorkel in Crystal-Clear Cenotes
Parque Natural Tres Ríos
Explore the unique underwater world of natural sinkholes, teeming with aquatic life. A truly magical experience.
Kayak Through Mangrove Labyrinths
Parque Natural Tres Ríos
Paddle through serene waterways surrounded by lush mangroves, spotting local flora and fauna.
Relax on Pristine Beaches
Hacienda Tres Ríos Resort
Enjoy the soft sands and turquoise waters of the Caribbean coast, with easy access from the resort.
Explore the Confluence of River and Sea
Parque Natural Tres Ríos
Witness the unique meeting point where freshwater rivers merge with the salty ocean waters.
Plans like a pro.
Thinks like you
Planning Your Visit
Understand the Resort vs. Park Distinction
Timeshare Pitfalls to Avoid
Best Times
Insider Tips
from TikTok, Instagram & Reddit
Book Activities in Advance
Popular tours and activities can fill up quickly, especially during peak season. :calendar:
Pack for Water Adventures
Bring swimwear, reef-safe sunscreen, and water shoes for snorkeling and kayaking. :athletic_shoe:
Stay Hydrated
The Mexican sun can be intense; carry a reusable water bottle and refill often. :water_wave:
Be Wary of Timeshare Offers
While the resort is beautiful, some guests report difficulties with timeshare contracts. :warning:
Tips
from all over the internet
Book Activities in Advance
Popular tours and activities can fill up quickly, especially during peak season. :calendar:
Pack for Water Adventures
Bring swimwear, reef-safe sunscreen, and water shoes for snorkeling and kayaking. :athletic_shoe:
Stay Hydrated
The Mexican sun can be intense; carry a reusable water bottle and refill often. :water_wave:
Be Wary of Timeshare Offers
While the resort is beautiful, some guests report difficulties with timeshare contracts. :warning:
Embrace the All-Inclusive
Take advantage of the resort's dining and drink options for a hassle-free experience. :forkandknife:
What Travellers Say
Reviews Summary
Hacienda Tres Ríos is praised for its exceptional staff, beautiful natural surroundings including cenotes and rivers, and excellent dining. Recent renovations have enhanced the luxurious feel. However, significant concerns are raised regarding timeshare ownership, with guests reporting difficulties in cancellation and unmet expectations.
"Owning a timeshare is supposed to be about relaxation and fun, right? Well, our experience has been the complete opposite—total chaos and frustration. If you're thinking about buying a timeshare, please do yourself a favor and think twice. From the moment we signed the contract, we were sold on a dream—luxurious vacations, exclusive perks, and endless leisure. But honestly, it was all just smoke and mirrors. The reality? Nowhere close to what they promised.
The real nightmare began when we decided we wanted out. We figured it’d be simple—if we’re not happy, we should be able to cancel, right? Wrong. Every step of the way, we were met with resistance. The staff seemed trained to make cancellations impossible. Excuses, misinformation, and a whole lot of runaround—it felt like we were stuck in an endless battle. No matter what we said, we were ignored, dismissed, or just flat-out stonewalled. It was exhausting and disheartening. After all this, we’ve reached the point where this timeshare feels like more of a burden than anything else. Trying to get out of it has been so stressful that it’s completely overshadowed the vacations we were supposed to enjoy. We don’t want it anymore, but we’re stuck in this frustrating mess with no way out.
If you’re considering a timeshare, take it from us—proceed with caution. Sure, the idea of owning one sounds great, but the reality can be full of regret. There are plenty of ways to enjoy amazing vacations that don’t come with the stress and headaches of a timeshare."
David House
"From the moment we arrived at Tres Ríos, the customer service was outstanding. We were warmly welcomed with drinks, and every staff member we encountered was incredibly friendly and helpful. They guided us throughout our stay and encouraged us to enjoy the wide variety of activities the resort offers.
The dining experience was top-notch—every meal was delicious, with plenty of options to satisfy all tastes. The hotel offers something for everyone, from relaxing by the pool to engaging in exciting activities for both adults and kids. The natural beauty of the resort is breathtaking—the cenotes and lush surroundings made swimming and exploring feel like a dream.
The recent renovations are stunning and add a modern, luxurious touch to the entire property. I truly loved everything about this place. Tres Ríos offers the perfect mix of relaxation, adventure, and exceptional hospitality. Highly recommended!"
Miriam
"We had an amazing time once again at Hacienda Tres Ríos—our second visit, and it only keeps getting better! From the moment we arrived, the entire team made us feel incredibly welcomed and valued. It’s such a special feeling when staff recognize and remember you from a previous stay—it truly felt like coming home.
A heartfelt thank you to the wonderful staff who made our stay so memorable:
• Armando at the bar – friendly, attentive, and made every drink a treat
• Victor and Edgar, the skilled bartenders – always with a smile and great service
• Gilberto from room service – prompt, courteous, and professional
• Kevyn, Anna, and Yuder at the concierge – extremely helpful and kind
• Alma, now our amazing butler – attentive, thoughtful, and always one step ahead
• And of course, Jesus, our trusted agent – dependable and always a pleasure to work with.
Before to mention the sensory experience guy and our server from the Italian restaurant, and Il Porno staffs, we forgot their names some of them.
Every part of the resort was immaculate, the food was fantastic, and the staff went above and beyond to ensure we had an exceptional experience. We can’t wait to come back again!
Thank you, Hacienda Tres Ríos, for another unforgettable vacation. You’ve truly set the resort an amazing experience for the guest and members. Hasta Il proximo Año."
Bhemy Gressel
What People Like
What People Dislike
Frequently Asked Questions
🚇 🗺️ Getting There
Parque Natural Tres Ríos is located about 1.5 hours from Puebla and 2 hours from Mexico City. From Cancun, it's a shorter drive within the Riviera Maya. You can arrange private transfers, taxis, or rent a car. Many visitors staying at Hacienda Tres Ríos have direct access.
Within the natural park itself, transportation is usually by foot, kayak, or boat tours. The resort may offer shuttles to different areas.
If you're not a guest at Hacienda Tres Ríos, you might need to book a specific tour that includes park access or inquire about day passes, though access is often exclusive to resort guests.
Public transport directly to the park entrance can be limited. It's often more convenient to arrange transport through your accommodation or a tour operator.
Roads to the Riviera Maya area are generally well-maintained. Driving yourself offers flexibility, but be aware of local driving customs.
🎫 🎫 Tickets & Entry
Access to Parque Natural Tres Ríos is often exclusive to guests of Hacienda Tres Ríos. If you are not staying at the resort, inquire directly about day pass availability or guided tours that include park entry.
The park's operating hours can vary. It's best to check with Hacienda Tres Ríos directly for the most up-to-date information on park access times.
Activities like snorkeling, kayaking, and boat tours within the park may have separate fees or be included in resort packages. Confirm what's covered.
If day passes are available, purchasing upon arrival might be possible, but booking in advance is recommended to guarantee entry, especially during busy periods.
Parking fees may apply if you are driving your own vehicle and are not a registered guest of the resort.
🎫 🏞️ Onsite Experience
You can snorkel in cenotes, kayak through mangroves, swim in the rivers, and explore the unique confluence of river and sea. Boat tours are also available.
Yes, the park offers gentle water activities like swimming and kayaking that are suitable for families. The resort also has a kids' club.
The water is generally clear and refreshing. The cenotes offer a unique, cool swimming experience, while the rivers are calm and scenic.
Guided tours are often available for activities like snorkeling and kayaking, providing insights into the local ecosystem.
Light, quick-drying clothing, swimwear, and comfortable water shoes are recommended. Don't forget reef-safe sunscreen and a hat.
🍽️ 🍽️ Food & Dining
The resort boasts 9 restaurants and bars, offering a variety of gourmet and international cuisines. Room service is also available.
If you are visiting the park via a tour or day pass, food might not be included unless specified. Dining is primarily a feature of the all-inclusive resort experience.
Most resorts and restaurants in the Riviera Maya area cater to various dietary needs, including vegetarian and vegan options. It's advisable to inform your server.
Bars typically close around 11:00 PM, while restaurant hours vary. Check the resort's schedule for specific timings.
Yes, room service is available, which is convenient if you enjoy drinks in your room.
📸 📸 Photography
The cenotes, mangrove tunnels, and the river meeting the sea offer stunning photographic opportunities. The resort's architecture and beachfront are also picturesque.
Yes, if you have a waterproof camera or phone case, you can capture amazing underwater shots in the cenotes.
Early mornings offer soft light and fewer crowds, while late afternoons provide beautiful golden hour hues.
Drone usage is often restricted in natural parks and resorts to protect wildlife and guest privacy. Check specific regulations before flying.
Capture shots of the pools, beach, lush grounds, and architectural details of the resort.
For Different Travelers
Tailored advice for your travel style
👨👩👧 Families with Kids
When visiting the park, consider bringing floaties or life vests for younger children to ensure their comfort and safety in the water. The resort's pools also offer a great alternative for family fun. Remember to pack sun protection like hats and rash guards, as the sun can be strong.
💰 Budget Travelers
Consider visiting during the shoulder seasons for potentially lower accommodation rates. Packing your own reusable water bottle and snacks (if allowed) can also help save money. For transportation, compare prices for shared shuttles or public transport options if available, rather than solely relying on private taxis.
💑 Couples
Consider booking a room with a view or a suite for added privacy and luxury. Many couples appreciate the attentive service that makes them feel special and well-cared for throughout their stay. The resort's ambiance, combined with the natural beauty of the park, creates a perfect setting for a memorable romantic escape.
Deep Dives
In-depth insights and expert knowledge
Exploring the Natural Wonders
Key attractions include the cenotes, which are natural sinkholes filled with crystal-clear freshwater. Snorkeling in these cenotes is a popular activity, allowing you to discover the underwater world. Kayaking through the winding mangrove channels offers a peaceful way to explore the park, often revealing hidden wildlife. Boat tours provide a more relaxed way to see the park's diverse landscapes and the point where the river system merges with the ocean.
It's important to note that access to the park is often tied to the Hacienda Tres Ríos resort. While the resort itself is an all-inclusive luxury property, its environmental responsibility includes preserving this natural treasure. Visitors are encouraged to practice eco-friendly habits, such as using reef-safe sunscreen, to help maintain the park's pristine condition.
The Hacienda Tres Ríos Experience
The resort prides itself on its dining options, with 9 restaurants and bars serving diverse cuisines. Many reviews highlight the quality of the food and the attentive service from the staff, who often go above and beyond to make guests feel welcome. Special recognition is frequently given to specific staff members for their exceptional hospitality, creating a 'home away from home' feeling for returning visitors.
However, potential visitors should be aware of the timeshare aspect of Hacienda Tres Ríos. Several reviews express significant dissatisfaction with timeshare ownership, citing difficulties with cancellations and a disconnect between promised benefits and the actual experience. While the resort and park offer beautiful natural surroundings and good service, prospective timeshare buyers are strongly advised to conduct thorough research and proceed with caution.
Social
from TikTok, Instagram & Reddit