"The setting of this spot definitely sets it apart- obviously the Grand Wailea is gorgeous! We went down early (around 5 PM) before everything got busy and had the best service with Laura! She anticipated our needs, was super friendly, and gave us some great recommendations of other things to do on island.

After reading other reviews, I can only assume that the bar gets busier as the night goes on and it may take longer for service/ food/ drinks. However, we just ordered some sodas and a creme brûlée and both arrived in under 10 minutes (just how we liked it having a baby with us!).

If you're heading in, I would recommend going early and leaving plenty of time if you plan on doing something afterwards- it's a pretty large bar/ eating area and I could tell the servers were running around, probably short staffed. That being said, we had incredible service and loved Laura!"

Ellie Erickson

"We have been sitting here for over 30 minutes. We finally got our drinks, still no food. I went down earlier in the evening to ask if they could accommodate my allergies. Someone in charge came out and said they could definitely accommodate me. We came back tonight and no, they cannot accommodate me at all. We are still waiting for what I ordered. We have watched 3 groups get up and leave because no one greeted them or took their order. Please hire more servers. Also please inform your staff that they cannot accommodate a soy allergy. The music is very good. We've been coming to this hotel for over 30 years. This is the first time we've tried to eat at the bar. It will be our last time too. My husband said that the sushi was very good. My hamburger was tired and dry."

Kitty Finn

"First off: Expectations are high and they should be high. This place does not deliver on expectations. Let me explain.

Service is good. Fast and friendly waitress and bar tenders. This is the good piece.

Live music is really good BUT it ends way too early. Then, the music selection is meant to get you to sleep or go somewhere else. Does not create the right atmosphere.

Drinks are just average. My old fashioned was half the size of other places and did not taste right. Our gin and tonic, same. No companion snacks unless you ask (you should not need to).

The architecture, open ceiling with Maui stars, Botero sculptures and resort class + brand demand a significant upgrade on the rest of the experience.

Oh, and ... Botero team, please refrain from serving club soda and water on plastic cups. This is not a lobby bar of a 3 star hotel.

Do yourself a favor and walk to the 4 seasons or Fairmont so you see how other high end hotels deliver on high expectations."

Paco Contreras