"We had the most wonderful afternoon at the beautiful Grand. The staff were amazing. They couldn’t do enough for us. Grace you went above and beyond to make our experience wonderful. The food was delicious. I can’t praise it enough. Highly recommend the grand for anybody who has a special occasion. From the minute we walked in we felt at home. Thank you"

lisa newman

"Went with my girlfriend on a Saturday night, not too busy though. Had to wait a few minutes to be seated and even longer to recieve our menus. Espresso Notini was delicious and so was my steak. After an incredibly long wait at every stage of the meal, we were delivered the bill. I’m only 17, so no alcohol and only mains. Paid 100 pounds. After revising the bill with my mum at home, I discovered I had been overcharged 30 pounds plus a service charge to take it to 40 extra. What was added? 4 and a half pints of assorted draught beer. Absolutely ridiculous. Admittedly, I drove over there and got a refund on the additions but the manager tried to keep the service charge on (15% with pints removed), so only after I specifically requested it was it taken off.

As a young person, every penny counts, and when I try to take my girlfriend for our one year anniversary to ‘the best place in town’- according to most- this is absolutely awful to do.
As a waiter at a restaurant on Lord Street, I completely understand that things happen, but with everything happening, it’s borderline unacceptable.
I’ll never come back, do better"

Joeh

"Gorgeous decor, food we had 2 course festive menu. Braised beef then christmas pudding. Both courses delicious. Happy hour was on 4-7pm.
Gin £3 selected cocktails £7.
Was a bit noisy as expected with Christmas parties going on. But had a lovely experience and looking forward to returning.
I did pay a £20 deposit on booking which wasn't taken off the final bill until we pointed this out. A slight over sight."

Diane Ainsworth