Frankie & Benny's
A chain restaurant serving Italian & American comfort food classics in a family-friendly atmosphere, known for its welcoming staff and generous portio...
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Frankie & Benny's
Highlights
Must-see attractions
A chain restaurant serving Italian & American comfort food classics in a family-friendly atmosphere, known for its welcoming staff and generous portions.
"The staff are consistently praised for being funny, friendly, attentive, and making guests feel welcome."
Arrive Early for Options
Visit earlier to ensure a wider selection of menu items is available.
Don't Hesitate to Give Feedback
If you're disappointed, provide feedback; improvements can be made based on customer input.
Quick Facts
Cuisine
Italian, American
Price
Mid-range
Phone
+44 1384 236553
Address
Castlegate Park, Birmingham Rd, Dudley DY1 4TA, United Kingdom
Highlights
Discover the most iconic attractions and experiences
Attentive & Friendly Staff
Staff are consistently praised for being funny, friendly, attentive, and making guests feel welcome. Some servers are highlighted by name for exceptional service.
Generous Portions & Comfort Food
Enjoy simple yet delicious dishes with generous portions, offering satisfying Italian and American comfort food classics.
Family-Friendly Atmosphere
A warm and welcoming atmosphere perfect for families, with amenities like crayons and free Wi-Fi, making it ideal for special occasions.
Plans like a pro.
Thinks like you
Insider Tips
from TikTok, Instagram & Reddit
Arrive Early for Options
Visit earlier to ensure a wider selection of menu items is available.
Don't Hesitate to Give Feedback
If you're disappointed, provide feedback; improvements can be made based on customer input.
Look for Standout Servers
Seek out servers like Sue for an enhanced dining experience with exceptional service.
Check Special Offers
Look out for deals like '2 for £20,' but be aware some new items might not qualify.
Tips
from all over the internet
Arrive Early for Options
Visit earlier to ensure a wider selection of menu items is available.
Don't Hesitate to Give Feedback
If you're disappointed, provide feedback; improvements can be made based on customer input.
Look for Standout Servers
Seek out servers like Sue for an enhanced dining experience with exceptional service.
Check Special Offers
Look out for deals like '2 for £20,' but be aware some new items might not qualify.
What Travellers Say
Reviews Summary
Diners frequently praise Frankie & Benny's for its exceptionally friendly and attentive staff, who go out of their way to ensure a positive experience. The food is often described as delicious with generous portions, and the family-friendly atmosphere makes it a popular choice for casual dining and special occasions. While most experiences are positive, some reviews mention long wait times for food or issues with order accuracy, though these seem to be less common than the commendations for service and taste.
"Wonderful! Went on a Wednesday in half term although the restaurant was busy our server Samantha was amazing and made sure we were served in a timely manner and her service was fantastic. The food was incredible. I had chicken wings and a bbq pizza and I’m already booking to come back as it was so good!
Would give 10 ⭐️ if I could 🤍"
Samantha F
"Fantastic meal, took our two grandchildren aged 4 & 2, both loved the pizza and ice cream. Ryan gave fantastic service and so attentive to the boys. I had ribs and partner the double burger cant fault it."
michelle bulgin
"Staff was extremely friendly
Food waiting time was not long all orders came out at the same time for booking of 9 . Decently priced , food was extremely nice. Lovely atmosphere"
Sandra
What People Like
What People Dislike
Frequently Asked Questions
While walk-ins are accepted, booking is recommended, especially during busy periods, to avoid long waits for a table. Some reviews mention staff accommodating walk-ins even without a booking.
Popular choices include Italian & American comfort food classics like Spaghetti, Fettuccine, Steak, and the Ultimate Mixed Grill. Breakfast offerings are also noted for quality.
Yes, the restaurant is accommodating for dietary needs, with specific mention of being Celiac-friendly and providing allergen information.
The restaurant offers a warm, welcoming, and family-friendly atmosphere, with festive decorations during holidays.
Look out for special offers such as '2 for £20,' but be aware that some newer menu items might not be included in these deals.
Yes, Frankie & Benny's provides free Wi-Fi for guests, contributing to a convenient dining experience.
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Castlegate Park, Birmingham Rd, Dudley DY1 4TA, United Kingdom. with crayons and free Wi-Fi for entertainment, ensuring a stress-free dining experience for families. that goes above and beyond, perfect for special occasions like birthdays or simply a memorable meal out.
THE 30 BEST Restaurants in Dudley
Hadn’t been here for such a long time and was expecting much but it was a great experience. The young lady that looked after us was a diamond. My phone battery was dead and she offered to charge it for me, she was attentive and sat us in the round booth as requested.
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