"Had an amazing bottomless brunch thanks to Charlotte! She was super friendly, attentive, and made sure our drinks were always topped up. The food was great, and the atmosphere was perfect. Can't wait to come back!"

Lucy Greenfield

"We had one of the most disappointing experiences at Slug & Lettuce last Sunday, 14/09. We waited over 40 minutes for cocktails, asked the only staff member we could find three times about them and were completely ignored. Meanwhile, the rest of the staff were in the kitchen laughing and joking instead of dealing with customer orders whilst the manager had her dinner with a large group of friends, perhaps not having her actual break but enjoying some "well deserved" time off. She was right next to us all this time, heard we’ve asked multiple times why is no one even starting the cocktails 30 minutes after we've placed the order but said absolutely nothing, just continued her dinner, didn't even asked another member of staff to sort them out as it's been so long already. The third time we’ve asked about the cocktails no update was provided, instead the waitress apologized saying she had a “more important task” to deal with which we overheard was a cold burger being sent back from a different table.

What made the whole situation even worse was the behaviour of the manager, Claire. The first time we spoke to her she claimed she had been “caught up in the kitchen,” but she was actually sat at the table right next to us eating with her friends. Whilst she was sat there, one of the cooks even came over to her table, rolled her eyes, and complained about “someone ordering a bunch of sharers via the app” which turned out to be our order. Truly embarrassing and unprofessional. After she finished her dinner, she went into the kitchen and barely came out of it. Whilst trying to find someone and get an update on the order, I could clearly hear everyone in the kitchen laughing and joking whilst the cocktails were still not even started. In the rare moments someone was actually on the floor, we managed to approach Claire about the cocktails and mentioned it had been over 40 minutes. Bare in mind, the place was empty, only another table of and the manager’s friends. The manager dismissed us, claiming we were lying and that it had only been 20 minutes. We then showed her the order confirmation email, which clearly proved it had been exactly 46 minutes since we placed the first order.

When our food finally arrived, almost an hour after, the cocktails were still missing and the order itself was wrong and stone cold. Instead of being told certain items weren’t available, they simply swapped them out without saying a word. Claire shouldn’t be working as a manager in any establishment. She treated the place like it was her own personal hangout with absolutely no regard for customers. Except for a single girl who seemed to actually care, no one else was doing any work. The rest of the staff were literally just sat in the kitchen ignoring orders and customers.

We asked for a refund for our entire order and left. This was more than an hour after our first order and joke you not, the cocktails were still not fully done. With Claire working there as a shift manager, we will not be returning and strongly advise others to avoid this location particularly due to the shift manager Claire and her work ethic."

Alex Caus

"Had the most amazing bottomless brunch at The Slug & Lettuce Bournemouth! The food was delicious, drinks kept flowing and the atmosphere was great. A huge shout-out to Amber, our waitress, who gave absolutely outstanding service — so friendly, attentive and made sure we had the best time. She really made the experience special. Highly recommend and will definitely be back!"

Adam Mclean