"Experience was amazing with good food and nice views, one of me and my family’s favorite part of the trip! The excursions were nice and you can decide to stay to relax on the cruise too if you’d like. Fatima and the rest of the staff were amazing! Highly recommend Dolphin. Best cruise on Ha Long bay."

Monica Chang

"🌟 An Unforgettable 50th Birthday Celebration Cruise 🌟

Your feedback highlights a top-class experience across the board, making your mother's 50th birthday celebration truly exceptional.

🍽️ The Culinary Excellence: Food and Hospitality
The mention of the food being top class suggests a dining experience that went far beyond typical cruise fare.

This likely included:
• Exceptional Quality and Variety: High-quality ingredients, diverse menus that catered to different tastes, and beautifully presented dishes.

• Impeccable Service: The hospitality and service were a major highlight, indicating that dining staff were attentive, courteous, knowledgeable about the menu, and perhaps went the extra mile to accommodate special requests (like dietary needs or a birthday dessert).

• Atmosphere: The dining venues likely had a warm and inviting ambiance, enhancing the enjoyment of every meal.

🎶 Setting the Scene: Music and Ambiance
The music and overall ambiance successfully created the perfect celebratory and relaxing mood:

• Curated Entertainment: The music likely included high-quality live performers, well-selected playlists, and variety to suit different times of the day (e.g., smooth jazz during dinner, upbeat dancing tunes in the evening).

• Vibrant and Relaxing Spaces: The ship’s interior design and atmosphere—from the lounges to the decks—were thoughtfully executed, contributing to a feeling of luxury and escape.

• Comfort and Elegance: This speaks to the overall feel of the ship's common areas, where lighting, decor, and comfort combined to make every moment pleasant.

🧼 Attention to Detail: Cleanliness
The praise for cleanliness is a testament to excellent operations and management:

• Pristine Conditions: Every area, from the cabins and bathrooms to the public decks and dining rooms, was maintained in a spotless condition, ensuring a healthy and comfortable environment.
• Constant Maintenance: This indicates that the crew was constantly working discreetly to clean, sanitize, and tidy up, showing an extremely high standard of hygiene and organization.
⭐️ Special Recognition: Fatima and Her Team
The high praise and specific mention of Fatima and her team suggest that they were the primary factor in transforming a great cruise into an exceptional one. Their "fabulous job" likely involved:
• Personalized Service: Going above and beyond to make your family feel special, perhaps recognizing it was a birthday and adding thoughtful touches (like decorations, a special table setting, or a song).
• Leadership and Teamwork: Fatima’s leadership ensured her team was motivated, well-trained, and working together seamlessly, delivering consistently outstanding service to all guests.
• Genuine Care: The recommendation for a raise underscores that their service felt authentic and heartfelt, leaving a lasting, positive impression that elevated the entire trip.
In summary, this was not just a cruise, but a five-star floating hotel experience where every detail—from the quality of the food to the shine on the floors—was meticulously managed, culminating in an environment where Fatima and her team could deliver truly personalized and exceptional service"

Ruchit Mehta

"I live in Japan and came across the Dolphin Halong Cruise on instagram. Reached out and was given options for our stay. We are staying in Hanoi and I opted for a day cruise. We have two kids aged 10 and 13 years old. We are also vegetarians and while it is a buffet style meal, we had a lovely set vegetarian menu. Every step of this cruise was lovely from the charter limousine bus pick up to the harbor, to the cruise and then back home. Food was AMAZING. Didn’t eat everything because it was so much. We had lovely cocktails that aren’t included but were well priced. My kids did their thing in the pool—I have to admit that we didn’t do any of the shore excursions. There was a cave visit, beach visit, another cave climb for a lively view of the bay. We stayed on the ship and rented a cabana—again very reasonably priced. Was a highlight of our vacation! Thank you to Fatima who took very good care of us and made sure we were satisfied. Hi go Lu recommend!!!!"

Leah Moss