"We stayed at the Mission Inn Hotel & Spa for our anniversary and came with high expectations.
The hotel itself is beautiful, the atmosphere is historic and charming, and the spa area is truly excellent.
The receptionist staff was warm and friendly, and the public areas were always full of positive energy.

However, there were a few disappointing moments during our stay.

We asked if the room could be prepared for our anniversary — rose petals or even towel swans — but we were told it wasn’t possible.
Later, we found a cockroach in our room. The staff removed it, but there was no apology or acknowledgment, which made the situation feel uncomfortable.

At the restaurant, when we stepped away to the restroom, our plates were taken before we finished the meal, leaving only the glasses on the table.
The prices are reasonable, but unfortunately, the service quality reflects that.

Overall, the property is stunning, the spa is amazing, and some staff members are truly great.
But the service experience in the room and the restaurant definitely needs improvement."

Samvel Zakarian

"If you've been to the mission inn, then you know. If you haven't, you have to go. The restaurants are great. The atmosphere is amazing, especially over the Christmas holiday with all the lights and decorations. The surrounding area is full of entertainment and food. A great place to spend the afternoon and evening or have a date."

Stuart Stackelhouse

"I really want to love this hotel. It is a beautiful old building, with lots of amenities that are quite nice. It has great old architecture. Every room is different. The location is great, you can go for walks and go to a variety of places within walking distance. The pool and gym are quite good. The food and drinking options on site are pretty good.

But as a hotel, I would say give it a pass, unless you can sleep like the dead. I have been here many times for work, so it's not like we have a choice. It is a great old building, but that does not make it a good hotel. If you are trying to get sleep, or get anything done, you will be in trouble.

There is zero sound isolation. That's probably expected. It's an old building without updated windows or anything, so bring ear plugs and a sound machine or whatever you need. But even for an old building, it is extremely bad. Just right now, I keep hearing something rolling above me and it literally vibrates the floor in MY room.

The sound is one thing, the air conditioning is another. Many hotels, especially older buildings, have pretty weak air conditioning that just can't keep up. This one can keep up, but it is throttled severely, and I have tested this in multiple rooms and multiple stays, Even if you set it at 60, it cuts off at 71 to 72°. Ask any sleep expert, you should be sleeping in a cool room in the '60s for adequate sleep, especially if you have to be up early.

Minus another star for non-fitted sheets. So when you are tossing and turning at night because it is too warm / clammy and noisy in the room, you're going to get tangled up in the top sheet as a bottom sheet.

The final nail in the coffin, the Wi-Fi. 1.7 Mbps Is the best I have seen so far. Usually it's less than one. That's bad for even DSL. And this isn't an old building problem with dense walls or whatever. Clearly they aren't dense given the noise issues. But the signal of the Wi-Fi itself is strong enough. They just have horrible internet here. So when you're laying awake trying to sleep in the warm, noisy room, you'll have to hope your cell phone can perform on its network, were you will have nothing to stream either.

Oh, before I go, the bathrooms. They aren't updated, that's not a problem. But some of them have windows... IN THE SHOWER. Frosted glass privacy windows? Nope. I had one where the window was just at head level, so I could look out on the street, okay fine. Hope no one has a drone flying around. But one of the last times I was here, there was a full size window in the shower. It had a super thin curtain hanging over it. But if that thing falls, the people in the pool are getting a nice view. I also suspect that your shadow is quite defined seeing as the curtain is right next to you.

I hate to be the detractor of the good review scores, but I have to believe that most of them aren't from people who actually stayed here."

Robert MacGregor