"This was my first stop among Vermont's cheese trail. Came to sample their cheese and do the self-guided tour. I arrived around 1 pm and was surprisingly able to see some parts of the cheesemaking production.

There were 3 cheese samples. Didn't like any. But I enjoyed the exhibit upstairs showcasing many of the original equipment used back in the day to make cheese and the history of Plymouth Cheese.

Highly recommend if you don't mind a self-guided tour!

Also, the surrounding area/estate is cute. Didn't realize it's a historic site.

There are clean public restrooms down the street but none in Plymouth Cheese."

Ann S

"A response to the owner:
You already had a stack of toothpicks next to the sample cups. My suggestion is simply to omit the cups because after reading lots of bad reviews, they seem to be the issue. Toothpicks also lay flat when dropped and don't present a realistic hazard. I would have been happy with my experience if there were no cheese samples at all. The issue myself and many others have had is one of quality, not quantity. I wholeheartedly agree that kindness, compassion, and hospitality are cornerstones of customer service.

The cheese was good but the customer service was not.

My husband and I spent the weekend camping at Coolidge State Park and saw the signs for Plymouth Cheese so we wanted to make a point to go before we left as we have Plymouth Cheese in our local Co-Op. Unfortunately (for us) we got there at 4:30 when the listed hours are that they close at 5.

While we weren't greeted warmly upon entry, that was fine as there were other customers and (we assumed it had been) a long summer day of tourism. We picked our cheese and while preparing to purchase it, the older woman behind the counter asked if we'd had either before which we had not.

Your clerk made a point to offer samples of both the cheese we were getting and another - since she didn't have second one as a sample. However she did not make any mention that I shouldn't touch more than one cup when SHE invited ME to sample BOTH. I took the first sample and made a point of asking my husband if he wanted one so I gave him one while he got his wallet. Which was apparently a cardinal sin. I got the 4th degree for daring to take two cups and had to explain I fed my husband one when again your clerk asked me to take multiple samples.

After which we attempted to pay and she aggressively took my husband's debit card out of his hand because each store in the entire country seems to have the tap button in a different location.

I understand that she may have had a long day but based on these comments am inclined to believe she may also not enjoy a customer facing position. I worked and trained customer service reps, to have multiple customers going home feeling this way and clearly nothing is being done to rectify the situation tells me the owners either don't care or really see it as a problem.

You've been suggested signage in previous comments which is a fantastic idea or get rid of the paper cups completely and instead simply place cubes of cheese on platters with toothpicks nearby if you really want to reduce, reuse, recycle. This is more intuitive and people will pick up on what you want to happen.

While I've always enjoyed your cheese, this has certainly left a bitter taste that will make me hesitate the next time I'm at the store going to select some."

Rachael Rodrigues

"Staff need better training about food allergies. My husband and two kids and I visited the Coolidge property and your cheese shop this weekend. We loved the cheese. However, when my daughter (12, has celiac disease) asked if the maple candies were gluten free, one of the staff laughed at her. LOUDLY. And went on to explain somewhat condescendingly that “gluten means it has bread or wheat in it.” I responded very seriously that we understand how gluten works, she has celiac, and that her question was a reasonable one. This staff member’s response was completely uneducated and inappropriate. Gluten, like many allergens, hides in a lot of foods. We have correctly taught our daughter to ALWAYS clarify if a food is gluten free before eating it, especially if it’s something she has not had before or is not clearly labeled. Furthermore, anyone who has ANY type of food allergy is absolutely entitled to ask if a food in a store contains specific ingredients before eating it. We purchased some yummy cheese but in retrospect I wish we had walked out. Please please educate yourselves about handling these questions more appropriately and carefully in the future. Get with the times. Allergies are cool, your response was not!"

Jennifer Kimmel