"Rooms were clean and spacious. I loved the space at the foot of the bed for luggage. The water pressure in the shower was good , but I found the bath products smelled like sunblock. We had a birthday in our group, and they upgraded our view for free and allowed us priority for early check-in. Service was great overall. Breakfast had a good selection though pricey. Microwave in the eatery is useful if you bring your own food or have leftovers from the park; I'd rather it in the hotel room but I was surprised they had a microwave for use at all so I'll take what I can get. The buildings are 2 big U-shaped so depending on your room, it can become a long walk. I recommend being in Tower 1 since it's closer to the eatery and the park busses. Perks include early park access and free busses to Universal so I agree it's a good value."

Cassi Tran

"Amazingly convenient to City Walk, Universal Studios, and Islands of Adventure. The bus ride only takes a few minutes as the hotel is right across the interstate from them! In "slower" times, the Dockside & Surfside resorts share a bus, so sometimes the waits can get a little longer. In busier times, each hotel has a dedicated bus.

I've stayed in both a Queen Room and a Two-Bedroom Suite at Dockside and both rooms have been very nice, clean, and everything has been well maintained. We love the views of the surrounding area from the upper floors!

Parking was a breeze and the towers have convenient access - no need to go through the lobby every time.

Front desk staff is wonderful and take time with each Guest, never making you feel rushed or hurried. They are great at conveying the information you need and answering questions. I have not yet tried mobile check-in, but I plan to do so next time, as that line was much shorter than the "standard" check-in line.

The food court has a ton of options. Yes, you will pay theme-park-hotel prices for it, but the convenience is worth it.

I've stayed at both Dockside and Surfside, and Dockside wins out in my opinion. The size and layout of the hotel seems better to me - if you're looking for a slightly smaller hotel without as much commotion (in the restaurant/lobby/parking), perhaps Surfside would be for you. The rooms and halls were quiet. I rarely heard any noise from outside of the room!"

Stephen Rutherford

"Stayed at this hotel for 5 nights the first week of December and overall loved our experience there. Check in was slow and not very orderly, but could have been worse from reading other reviews. Staff were very friendly no matter where they worked. I would say the kitchen staff and dining room cleaners were some of the nicest employees we came in contact with. Cleaning staff in the halls always said hello and were friendly. Gift shop employees were friendly and had conversations with my son each time we were there. The pool area was very nice and clean and always had multiple lifeguards on duty. Water was too cold to enjoy. Our room was clean! It was spacious and perfect for our family of 4. Unfortunately there were two outlets that did not work in our room, but I always travel with a power strip, so it worked out. Loved the room included a clothesline! We were able to dry off our ponchos overnight so they were ready for the next day’s adventure! The room unfortunately does not have a microwave, BUT there is one in the dining hall. You do get a fridge in your room and it is slow to cool off. I would recommend keeping the cabinet door open that the fridge is hidden away in, because it gets hot in the cabinet. There are no blankets/comforters on the beds, just a sheet. Parking was a pain as the automated parking assistant did not work the entire time we were there. At times it wouldn’t let us leave and other times it wouldn’t let us in. I guess that’s a plus, because we were never charged to park so that saved us money. We did like the parking was secure. Lines at the food stations were long and very slow, but employees were friendly. Starbucks always had a line at peak times and very slow service. Shuttle transportation was great, always on time, but they do overpack the buses, but we survived! We would definitely stay here again."

AmandaJed