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ABC Carpet & Home

4
·704 reviews·New York, United States

A New York City institution offering a vast, curated collection of high-quality rugs, furniture, and home decor, blending antique charm with modern st...

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Weekday Mornings

Fewer crowds, relaxed browsing

CrowdLow
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ABC Carpet & Home - Image 1

ABC Carpet & Home

Best Time

Weekday Mornings

Fewer crowds, relaxed browsing

CrowdLow

Highlights

Must-see attractions

A New York City institution offering a vast, curated collection of high-quality rugs, furniture, and home decor, blending antique charm with modern style.

4
(704 reviews)

"It's one of my favorite stores for home goods, always fun to browse and find something you didn't know you needed."

Vertical photo
TIP

🎯 Outlet for Bargains

Check out the Brooklyn outlet for discounted rugs, furniture, and more. Selection varies!

⏰ Allow ample browsing time

This store is huge! You'll want to explore every nook and cranny for hidden gems.

Third hero image

Highlights

Discover the most iconic attractions and experiences

Exquisite Rug Collection

Exquisite Rug Collection

Main Store & Outlet

Discover a vast array of handwoven rugs, from antique treasures to contemporary designs. A true centerpiece of the store.

Reddit
Curated Home Furnishings

Curated Home Furnishings

Main Store

Explore unique furniture, statement lighting, and artisanal decor that elevates any living space.

Instagram
Seasonal Floral Installations

Seasonal Floral Installations

Main Store Entrance

Experience the magic of seasonal floral displays that transform the store's facade and windows.

Instagram
Designer Collaborations

Designer Collaborations

Main Store

Find exclusive pieces from collaborations, like custom patchwork rugs or unique lighting collections.

Instagram+1
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Planning Your Visit

Outlet vs. Flagship Experience

ABC Carpet & Home has a main Manhattan store and a Brooklyn outlet. The outlet offers discounted items, but selection varies. The flagship store boasts a wider, curated collection, though prices are higher. Plan your visit based on your budget and what you're seeking. Instagram+1

Navigating the Vast Selection

This store is a treasure trove of home goods, from rugs and furniture to lighting and decor. Allow ample time to explore, as you might discover unique pieces you didn't know you needed. Reddit Consider visiting after the Union Square Green Market for a full day of browsing. Instagram

Best Times

When
Weekday Mornings
Why
Fewer crowds, relaxed browsing
Crowd
Low
When
After Union Square Market
Why
Combine with local market visit
Crowd
Medium
When
During Sale Events
Why
Best deals on home goods
Crowd
High

Insider Tips

from TikTok, Instagram & Reddit

abc carpet & home is what interior dreams are made of ✨ follow along with @heleneisfor as we help bring her vision to life! come explore our manhattan storefront + brooklyn outlet today!
abccarpetandhome
241 likes • 17K views

🎯 Outlet for Bargains

Check out the Brooklyn outlet for discounted rugs, furniture, and more. Selection varies! InstagramReddit

⏰ Allow ample browsing time

This store is huge! You'll want to explore every nook and cranny for hidden gems. Reddit

Lots of newness hit our outlet! Stop to see new rugs, furniture and more. All on SALE
abccarpetandhomeoutlet
44 likes • 3.1K views
Spotted at @abcvnyc: our custom pink patchwork work rug stealing the scene. Designed by abc carpet & home, made for moments like this.
abccarpetandhome
133 likes • 5.2K views

💡 Ask for Dilek!

If you need expert rug advice, Dilek is a highly recommended, gracious expert. Reddit

⚠️ Be aware of return policy

Some customers report strict return policies, so clarify before purchasing. Reddit

ABC Carpet & Home Finds. Tell us what’s your favorite from our picks in the comments below.
bonitodesign
40 likes • 601 views

Tips

from all over the internet

🎯 Outlet for Bargains

Check out the Brooklyn outlet for discounted rugs, furniture, and more. Selection varies! InstagramReddit

⏰ Allow ample browsing time

This store is huge! You'll want to explore every nook and cranny for hidden gems. Reddit

💡 Ask for Dilek!

If you need expert rug advice, Dilek is a highly recommended, gracious expert. Reddit

⚠️ Be aware of return policy

Some customers report strict return policies, so clarify before purchasing. Reddit

🌸 Seasonal Decor Inspiration

Don't miss the beautiful seasonal floral installations, especially in fall. Instagram

What Travellers Say

4
(704 reviews)

Reviews Summary

ABC Carpet & Home is a beloved destination for its stunning and diverse collection of home furnishings, especially its renowned rug selection. While many shoppers adore the unique, high-quality items and inspiring displays, some have encountered challenges with customer service and strict return policies. Despite mixed service reviews, the store remains a top choice for those seeking distinctive pieces for their homes.

"It’s one of my favorite stores for home goods. They have a wide variety of collection from glasses, plates, furniture, rugs to bedding. I love to come here after visiting the Union Square green market. It’s always fun to browse through the entire store. You will find something you didn’t know you needed in a corner somewhere here. I also love that they have both antique and contemporary items to make your home more homey. I do love their rugs, but most of them are quite pricey. I’ll come back for them when I’m a billionaire. Absolutely adore this store!"

Bradley C

"Absolutely terrible customer service. I would not recommend buying a gift from here. The jewelry rep who helped me was completely disengaged—her attitude made it clear she didn’t want to be there. I essentially had to guide myself through the counter, and when I explained what I was looking for, she seemed bored and uninterested.

After selecting an item, I mentioned I needed to do an exchange since the gift my husband bought me didn’t fit. She took my receipt, then flatly told me she couldn’t help because I was four days past the return policy. I explained that I don’t live in New York and this was the soonest I could come in, but she showed no concern and told me to “email customer service.” When I asked if there was a phone number to call, she said no—which I later found out was untrue.

I eventually reached April in customer service, who said she’d email their product team to request an exception. I want to emphasize: this wasn’t a cheap item—it was a meaningful anniversary gift that I would absolutely keep if it fit. Since then, I’ve called the store (no one answers), left a message for the manager (no response), and spoken to April daily, only to get the same runaround. Customer service still hasn’t replied.

I rarely write reviews, but the level of frustration and disappointment is beyond. Buyers beware: while they may sell beautiful pieces, the lack of care and support is unacceptable. At this point, my only option seems to be reaching out to the designer directly for help."

May

"I went in here to buy some pillows and I had asked where the restroom was. 2 (2!!) diff employees looked me up and down and said “sorry it’s for customers only” I’m … literally trying to be a customer? One polite man let me know there was a restroom that I could use but I decided to leave and buy nothing (obviously) super glad i didn’t buy anything :) I suggest going literally anywhere else - side note, my family has been shopping here for 17 years and not a day longer"

Ava Rikki

What People Like

Unique home furnishings
Exquisite rug collection
Inspiring store displays

What People Dislike

Inconsistent customer service
Strict return policy

Frequently Asked Questions

🚇 🗺️ Getting There

The main store is located at 888 Broadway in the Flatiron District. It's easily accessible via subway lines N, Q, R, W, 4, 5, 6 to 14th Street-Union Square station. Instagram+1

The outlet is in Industry City, Brooklyn, at 101 20th Street. You can reach it via the D, N, R trains to 36th Street or the F, G trains to Smith-9th Street. InstagramReddit

Street parking can be challenging in Manhattan. Consider using a parking garage near the Union Square area. The Industry City outlet may have more accessible parking options. Instagram

Yes, it's possible to visit both locations in one day, especially if you plan your transportation. The subway connects these areas efficiently. Instagram

The closest subway station is 14th Street-Union Square, serving multiple lines including the N, Q, R, W, 4, 5, and 6 trains. Instagram

🎫 🎫 Tickets & Entry

No, entry to both the Manhattan flagship store and the Brooklyn outlet is free. You can browse at your leisure. Instagram+1

Hours can vary slightly, but generally, the Manhattan store is open daily, often from 10 AM to 7 PM or later. The outlet hours may differ. It's best to check their official website for the most up-to-date information. Instagram

There is no admission fee for the ABC Carpet & Home Outlet. It's a retail space where you can shop for discounted items. Instagram

While not explicitly stated, it's unlikely they offer reservations for general browsing. For specific high-value items, contacting the store directly might be an option. Reddit

ABC Carpet & Home frequently hosts events, such as custom upholstery sales or seasonal promotions. Following their social media or website is the best way to stay informed. Instagram

🎫 🛍️ Shopping & Products

They offer a vast selection including rugs, furniture, bedding, lighting, tableware, decor, and jewelry. They carry both antique and contemporary pieces. InstagramReddit

Many of their rugs are considered high-end and can be quite pricey, reflecting their quality and craftsmanship. However, the outlet offers more affordable options. InstagramReddit

Yes, they offer custom upholstery services, allowing you to choose fabrics and finishes for sofas and other furniture pieces. Instagram

Absolutely! ABC Carpet & Home is known for its curated collection that includes one-of-a-kind vintage and antique pieces alongside contemporary designs. InstagramReddit

The store is renowned for high-quality home furnishings, with an emphasis on craftsmanship and unique materials. InstagramReddit

🎫 💬 Customer Service & Returns

Customer experiences suggest a strict return policy, often with a limited window (e.g., four days). It's crucial to clarify the exact policy at the time of purchase. Reddit

Customer reviews are mixed. While some praise individual employees for exceptional service (like Dilek for rugs), others report negative experiences with disengaged staff and unhelpful customer service. Reddit

If you encounter issues, try contacting customer service via email or phone. Some customers have found it challenging to get a resolution, so persistence may be necessary. Reddit

Reports indicate that restrooms may be designated for customers only, and access might require a purchase or specific employee assistance. Reddit

While staff availability can vary, the store is large. If you need assistance, don't hesitate to approach an employee. For specialized help, like with rugs, asking for specific knowledgeable staff members might be beneficial. Reddit

📸 📸 Photography & Inspiration

Generally, taking photos for personal inspiration is acceptable, especially for social media content. However, always be mindful of other shoppers and avoid obstructing aisles. Instagram+1

The entire store is a source of inspiration! Look at the curated room vignettes, the unique rug patterns, and the creative floral displays. Instagram+1

The entrance with seasonal floral installations is very photogenic. Also, the rug sections and beautifully styled furniture displays offer great photo opportunities. Instagram+1

While not a formal design service, the staff can offer assistance. For more in-depth guidance, consider the expertise of specific employees known for their knowledge, like those in the rug department. Reddit

You can find many photos and inspiration on their official Instagram page (@abccarpetandhome) and by searching hashtags like #abccarpetandhome on social media platforms. Instagram+1

For Different Travelers

Tailored advice for your travel style

👨‍👩‍👧 Families with Kids

ABC Carpet & Home can be a visually stimulating place for families, with its vast array of colors, textures, and unique items. However, it's important to note that the store is primarily a high-end retail environment, and some areas might be delicate. Instagram

Keep a close eye on children, especially in the rug sections where they might be tempted to run, and around furniture that could be easily damaged. While restrooms are available, access might be restricted to paying customers, so it's wise to inquire beforehand. Reddit The sheer size of the store means it can be a lot for younger children, so consider shorter visits or focus on specific departments. The seasonal floral installations are often a hit with all ages. Instagram

💰 Budget Travelers & Deal Hunters

For those on a budget, the ABC Carpet & Home Outlet in Industry City, Brooklyn, is your prime destination. Here, you can find significantly reduced prices on furniture, rugs, and decor. InstagramReddit It's a treasure hunt, so be prepared to sift through items to find the best deals. Instagram

Keep an eye out for seasonal sales and promotions at the main Manhattan store as well, though these will likely offer more moderate discounts compared to the outlet. Following their social media or signing up for their newsletter can alert you to upcoming sales events. Instagram

🛋️ Interior Design Enthusiasts

ABC Carpet & Home is a paradise for interior design lovers. The store is celebrated for its curated selection of unique, high-quality furnishings, from statement lighting to artisanal decor. Instagram The extensive rug collection alone is worth the visit, offering inspiration and a chance to find that perfect centerpiece for a room. Reddit

Take your time to explore the different departments and observe how pieces are styled together. You'll find a blend of antique and contemporary items, offering a rich source of ideas for various design aesthetics. Don't hesitate to ask staff for information about specific pieces or designers, as some employees have deep product knowledge. InstagramReddit

Deep Dives

In-depth insights and expert knowledge

The Iconic Rug Collection

ABC Carpet & Home is arguably most famous for its extensive and exquisite rug collection. Visitors can find everything from antique Persian rugs with centuries of history to modern, hand-knotted designs from around the globe. The sheer variety in patterns, materials, and sizes makes it a destination for rug enthusiasts and interior designers alike. Reddit

Many shoppers highlight the rugs as a primary draw, even if they are a significant investment. The store prides itself on sourcing unique and high-quality pieces, often featuring collaborations with designers. If you're in the market for a statement rug, this is a must-visit. InstagramReddit

For those seeking more budget-friendly options, the ABC Carpet & Home Outlet in Brooklyn is a great place to hunt for discounted rugs. While the selection might be more limited than the flagship store, you can still find incredible deals on quality pieces. Instagram

Navigating Customer Service Experiences

Customer service at ABC Carpet & Home appears to be a point of contention for some visitors. While there are glowing reviews praising individual employees for their exceptional knowledge and helpfulness, particularly in departments like rugs, other customers have reported frustrating experiences. Reddit

Common complaints include disengaged staff, difficulty with returns due to strict policies, and a lack of responsiveness from customer service. Some reviewers mention having to persistently follow up to resolve issues. It's advisable to be clear about return policies at the point of sale and to have all necessary documentation ready if you anticipate needing to make an exchange or return. Reddit

Despite these mixed reviews, the store's commitment to offering unique and high-quality merchandise often outweighs the service concerns for many shoppers. For those who value the product selection, a little patience and clear communication can help navigate the shopping experience. Reddit

The Outlet Experience in Industry City

The ABC Carpet & Home Outlet located in Industry City, Brooklyn, offers a different but equally compelling shopping experience. This location is ideal for budget-conscious shoppers looking for discounted furniture, rugs, and home decor. It's a place where you can find great deals on items that might be full-price at the Manhattan flagship. Instagram

Industry City itself is a vibrant hub with various shops, eateries, and creative spaces, making it a worthwhile destination for a day trip. The outlet store is known for receiving new inventory regularly, so repeat visits can yield fresh finds. InstagramReddit

While the outlet provides significant savings, it's important to note that the selection can be more variable than the main store. Shoppers are encouraged to inspect items carefully for any imperfections, as outlet items are typically sold as-is. Instagram