"Absolutely loved it well equipped netfix and Amazon prime stairs hard work but what do expect in an medieval tower"

Rowena Mcdermott

"Arrived Friday afternoon the door of the property was very shoddy looking not a good start. Climbing the very steep stone staircase (which we knew about) we came upon the kitchen, on opening the door it was absolutely freezing, there was a small electric blowing heater on the wall which had no real effect on the size of the room. We decided to make a hot drink it was just as well be brought provisions as our welcome pack consisted of a near out date packet of biscuits and some sugar!!! and nothing else
The work tops were extremely worn especially around the sink area were the seals had gone leaving some of the worktop soaking wet. The reading nook above the kitchen the seating was quite grubby and worn. Sitting at the dining table one of the chairs was totally marked and most of the vinyl on the seat missing. We thought things could not gotten worse, so we ascended the final staircase to the living area, we then realised that if we need to come to the kitchen you had to decend the steep steps. Upon opening the living room door the freezing cold took our breath away again a wall mounted electric heater which was clearly inadequate for the size of the room. The seating area was again quite grubby with the cushions really old. The main bathroom was off the living room, a bit successful as the heated towel rail provided some much needed heat. It was just as well we brought some of our own towels with us as we were given one small bath towel and a very small hand towel each (this was suppose to last us for a week!!! The toilet seat was quite stained and did not fit properly and the shower cubicle was an old electric push button type, the hose from the shower head was blackening and peeling. Up another normal flight of stairs brought us to the mezzanine bedroom, there was another electric wall mounted heater high on one of the beams, the bed was really large and quite comfortable but the pillows looked as though they hadn't been renewed in a long time. We then unpacked only to find there was no wardrobe we later discovered a single bar behind the A shaped mirror with a few hangers on? we had to drape our clothes over the bannisters as the chest of drawers was wholely inadequate.
I booked this accommodation as a surprise for my husband's birthday expected an upper class luxurious retreat, instead we got a freezing, (we slept in our coats the first night it took best part of 3 days for us to feel some heat)
inferior holiday let which needs a complete refurbishment to bring it into the 21st century given the money I spent booking this accommodation I was completely upset and extremely disappointed. The only plus was the views (which we shared with a nesting pigeon via the living room window) and the water was really hot, oh and Alnwick town was on the doorstep."

Pamela Cousineau

"An old town gate dates back to 1760s"

Stanly Wilson