Shangri-La Dubai
A 5-star luxury hotel in Dubai offering stunning city views, exceptional service, and diverse dining options.
Highlights
Must-see attractions
Social
From TikTok & Reddit
Best Time
City lights & romantic ambiance
Shangri-La Dubai
Best Time
City lights & romantic ambiance
Highlights
Must-see attractions
A 5-star luxury hotel in Dubai offering stunning city views, exceptional service, and diverse dining options.
"The staff are very professional and service oriented. We were always greeted with smiles and they always wanted to help."
🎯 Book via Entertainer App
Save big on dining and more! Many users rave about using the Entertainer app for great deals.
🛏️ Request Burj Khalifa View
For an unforgettable stay, try to book a room with a direct view of the iconic Burj Khalifa.
Highlights
Discover the most iconic attractions and experiences
Burj Khalifa Views
Rooms and Rooftop Pool
Wake up to or relax by the pool with iconic views of the Burj Khalifa. A must-see for any Dubai visitor!
Horizon Club Lounge
Horizon Club Floors
Enjoy exclusive access to a premium lounge with personalized service, complimentary breakfast, and evening drinks.
Chi, The Spa
Spa Facilities
Indulge in a tranquil escape with a range of holistic treatments designed to rejuvenate mind and body.
Diverse Dining Options
Multiple Restaurants
From lavish buffets to fine dining, savor a world of flavors across the hotel's seven distinct culinary venues.
Plans like a pro.
Thinks like you
Planning Your Visit
Book Ahead for Peak Times
Leverage the Entertainer App
Best Times
Insider Tips
from TikTok, Instagram & Reddit
🎯 Book via Entertainer App
Save big on dining and more! Many users rave about using the Entertainer app for great deals.
🛏️ Request Burj Khalifa View
For an unforgettable stay, try to book a room with a direct view of the iconic Burj Khalifa.
🥂 Horizon Club Perks
Consider a Horizon Club room for exclusive lounge access, including breakfast and evening cocktails.
🚗 Proximity to Attractions
The hotel is minutes from Dubai Mall & Burj Khalifa, making sightseeing super convenient.
Tips
from all over the internet
🎯 Book via Entertainer App
Save big on dining and more! Many users rave about using the Entertainer app for great deals.
🛏️ Request Burj Khalifa View
For an unforgettable stay, try to book a room with a direct view of the iconic Burj Khalifa.
🥂 Horizon Club Perks
Consider a Horizon Club room for exclusive lounge access, including breakfast and evening cocktails.
🚗 Proximity to Attractions
The hotel is minutes from Dubai Mall & Burj Khalifa, making sightseeing super convenient.
🧖♀️ Spa Day Bliss
Treat yourself to a relaxing experience at Chi, The Spa for ultimate rejuvenation.
What Travellers Say
Reviews Summary
Guests generally find Shangri-La Dubai to be a luxurious and pleasant stay, praising its prime location, stunning views, and excellent service, particularly from the Horizon Club and specific staff members. However, some minor housekeeping and maintenance issues have been noted, which occasionally fall short of expected 5-star standards.
"Our stay at Shangri-La Dubai was peaceful and overall very pleasant. However, we did notice a few maintenance and housekeeping issues that we felt were not up to the usual 5-star standards. Based on our past experiences with other luxury hotels, we expected more consistent attention to detail. Nevertheless, many teams at Shangri-La truly made our stay memorable, and we would like to highlight their excellent service.
During our reservation, Mr.Akram assisted us with a smooth booking process and ensured all our arrival details and preferences were confirmed perfectly.
Horizon Club Team – Mr.Nikhil & Team
During check-in, Nikhil and his team ensured a smooth Horizon Club experience. Every time we visited the Horizon Club dining area, they welcomed us warmly and helped us with our requests without hesitation. Their service was outstanding, and we appreciate all their efforts.
Concierge Team – Mr.Hareed & Team
We received many parcels during our stay, and the concierge team consistently delivered everything to our room with a smile and great patience. Their positive attitude and respect toward guests truly stood out. A special thanks to Mr.Hareed and his team for helping us pack our shopping items neatly and securely.
Welcome Greetings Team and Guest Relation Team– Ms.Elizabeta & Team
From check-in to check-out, the welcome team ensured a smooth arrival and departure. My kids especially enjoyed spending time with them—their friendliness and affection were incredible. They showed genuine love and warmth, which made our children feel very special. We have attached a few photos as well to show our appreciation.
Restaurant Team – Mr.Pradeep & Team
The restaurant staff were polite, attentive, and always ready to assist. We appreciate their hospitality throughout our stay.
Concerns With Housekeeping
Our only concerns were related to the housekeeping team:
As per hotel guidelines, bedding linens should be changed every two days, but ours were not changed until we informed the staff.
We had requested kids’ blankets, but the same blanket remained for six days without replacement. Only after informing Nikhil from the Horizon Club did the housekeeping team finally address the issue.
Additionally, essential toiletries such as shower gel were not refilled for three consecutive days—even after room makeup. When we reported this, the issue was resolved.
These concerns reflect our personal family experience, and we understand that experiences can vary from guest to guest. We hope this feedback helps in improving the consistency of housekeeping services."
Hem Y
"We chose to stay at the Shangri-La hotel for our first time in Dubai and this turned out to be the best decision we made. We spent 6 nights here and it was amazing. The location is in the center of Diwntown Dubai. The hotel is gorgeous snd luxurious, the rooms spacious, so clean, with a breathtaking view of Dubai's skyline and the area. Breakfast was tasty and rich with fresh and clean products. The staff are very professional and service oriented. We were always greeted with smiles and they always wanted to help and make sure we have the best time. I travel quite a lot and i never encountered such a service with a genuine will to help This hotel is a must place to stay in my opinion in a mid range budget of all the luxurious hotels in Dubai. I want to give a shout out to Khodarahm who is always smiling and energetic, Johnson and really all of the employees in this amazing hotel."
Levana Alkaly
"My experience at the Shangri-La was made truly unforgettable thanks to Mr. Khodarahm, whose kindness and professionalism shone through in every interaction. From the moment I arrived, he made me feel genuinely welcomed and cared for. His warm smile, sincere attentiveness, and effortless ability to anticipate guests’ needs are rare qualities that set him apart.
What impressed me most was how he balanced perfect hospitality with genuine human connection. He wasn’t just doing a job — he was creating comfort, offering support, and making sure every detail was just right. People like Mr. Khodarahm remind you why you return to a place: because it feels like home.
Shangri-La is already a beautiful destination, but it’s people like Mr. Khodarahm who elevate the experience to something truly special. I am deeply grateful for his care, professionalism, and warmth. He is an absolute credit to the hotel and a shining example of world-class service.
Highly recommended, and heartfelt thanks to him for making my stay extraordinary."
Mostafa Daoudie
What People Like
What People Dislike
Frequently Asked Questions
🚇 🗺️ Getting There
You can take a taxi or a ride-sharing service from Dubai International Airport (DXB) to Shangri-La Dubai. The journey typically takes around 20-30 minutes depending on traffic. Public transport options like the metro are also available, requiring a transfer to reach the hotel's vicinity.
Yes, Shangri-La Dubai is conveniently located just minutes away from the Dubai Mall and the Burj Khalifa, making it an ideal base for exploring the city's most famous landmarks.
Taxis and ride-sharing apps are readily available and a popular choice for getting around Dubai. The hotel's location on Sheikh Zayed Road also provides good access to public transport routes.
While not always standard, many luxury hotels in Dubai, including Shangri-La, can arrange airport transfers upon request. It's best to confirm this directly with the hotel when making your booking.
Yes, Shangri-La Dubai offers ample parking facilities for guests, including valet parking services.
🎫 🎫 Tickets & Entry
As a hotel, you don't need 'tickets' in the traditional sense. However, booking your room or making dining reservations in advance is highly recommended, especially during peak seasons or for popular events like Ramadan iftar buffets.
Standard check-in time is usually from 3:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability.
Yes, Shangri-La Dubai often has special packages, especially through luxury travel partners or booking platforms. The Entertainer app is also a popular way to find deals on dining. +1
Dress codes vary by restaurant. While casual chic is generally acceptable for most dining venues, some fine dining establishments might have a smart casual or more formal dress code. It's advisable to check with the specific restaurant.
Day passes for the pool and health club might be available, and you can certainly visit the restaurants and bars without being a hotel guest. For spa treatments, booking an appointment is necessary.
🎫 🌟 Onsite Experience
Rooms on higher floors, particularly those facing Sheikh Zayed Road, offer stunning views of the Burj Khalifa and the city skyline. The Horizon Club rooms often provide premium views. +1
The hotel boasts an outdoor pool with Burj views, a fully equipped health club, Chi, The Spa, multiple dining options, and a ballroom.
Yes, Shangri-La Dubai features a beautiful outdoor swimming pool with impressive views of the Burj Khalifa, perfect for relaxing and soaking up the sun.
The Horizon Club is an exclusive offering that provides guests with enhanced services, including a private lounge for breakfast, afternoon tea, and evening cocktails, along with dedicated concierge assistance.
Shangri-La Dubai has hosted venues like 'The Act' for dinner shows and previously had lounges like Ikandy Ultra Lounge. It's best to check the hotel's current offerings for the latest entertainment options.
🍽️ 🍽️ Food & Dining
Shangri-La Dubai offers a variety of dining experiences, including Dunes Cafe for international buffets, Hoi An for Vietnamese cuisine, and other outlets. They also host special events like Ramadan Iftar buffets. +1
Breakfast is often included in room rates, especially for bookings made through certain packages or for guests staying in Horizon Club rooms. It's always best to check your specific booking details.
Most restaurants in a luxury hotel like Shangri-La Dubai are accustomed to catering to various dietary needs. It's recommended to inform your server about any dietary restrictions, and they will do their best to accommodate you.
Shangri-La Dubai has been highlighted as a romantic destination, with options like their terrace offering beautiful views, perfect for special occasions.
The Ramadan Iftar buffet at Shangri-La Dubai is a popular event, often featuring a wide array of traditional dishes and international cuisine with stunning views. It's recommended to book in advance.
📸 📸 Photography
The rooftop pool area offers fantastic shots with the Burj Khalifa in the background. Rooms with city views, especially during golden hour or at night, are also prime photography locations. +1
Yes, many rooms at Shangri-La Dubai are advertised with direct views of the Burj Khalifa, making them perfect for capturing stunning photos without leaving your accommodation. +1
Golden hour, just before sunset, offers beautiful lighting for photos around the hotel and city views. Nighttime also provides a dramatic backdrop with the illuminated skyline.
Drone usage is generally restricted in Dubai, especially in densely populated areas and around hotels. It's advisable to check with local authorities and the hotel management before attempting to fly a drone.
Shangri-La Dubai is ideal for luxury travel photography, cityscape shots, romantic couple photos, and capturing the vibrant Dubai lifestyle. +1
For Different Travelers
Tailored advice for your travel style
👨👩👧 Families with Kids
While the hotel is luxurious, it's also practical for families. The convenient location means major attractions like the Dubai Mall and Burj Khalifa are just minutes away, simplifying day trips.
💰 Budget-Conscious Luxury Seekers
Consider visiting during the off-peak seasons for potentially lower room rates. Even if you don't book a Horizon Club room, you can still enjoy the hotel's amenities like the pool and its stunning views. Dining at the hotel's more casual outlets or taking advantage of breakfast-inclusive rates can also help manage costs.
💖 Couples & Romantic Getaways
Indulge in a couples' treatment at Chi, The Spa for ultimate relaxation, or enjoy a romantic dinner at one of the hotel's diverse restaurants.
Deep Dives
In-depth insights and expert knowledge
Luxury Stays & Room Views
Travelers often praise the attention to detail in the rooms, from comfortable furnishings to thoughtful amenities. While most reviews are overwhelmingly positive regarding the rooms, some guests have noted occasional housekeeping inconsistencies, such as linens not being changed as frequently as expected or toiletries needing a reminder for refill.
When booking, specifying your preference for a Burj Khalifa view is highly recommended to ensure you capture those postcard-perfect Dubai moments. The hotel's location on Sheikh Zayed Road also means many rooms offer dynamic city vistas, providing a constant reminder of your vibrant surroundings.
Dining Delights & Iftar Experiences
A standout dining experience, especially during the holy month of Ramadan, is the Iftar buffet. This event is highly anticipated and draws many visitors looking to break their fast with a lavish spread of traditional and international dishes, often accompanied by impressive city views.
For those seeking a more intimate or romantic setting, the hotel has been noted for its romantic dining spots, such as its terrace, which provides a beautiful ambiance for special occasions.
Exclusive Horizon Club Benefits
The service within the Horizon Club is consistently praised by guests. Staff like Nikhil, Saw, and Keith are frequently mentioned for their warm welcome, personalized attention, and proactive service, even during busy periods.
Choosing a Horizon Club room is often seen as a worthwhile investment for travelers seeking a higher level of comfort, convenience, and attentive service. It transforms a standard hotel stay into a more luxurious and memorable experience, with many guests highlighting it as a key reason for their return visits.
Social
from TikTok, Instagram & Reddit