"The service at The One & Only Royal Mirage was, without exaggeration, the best I’ve ever experienced in my entire life. Every detail was handled with care, warmth, and an ease that made the entire stay feel effortless.

A very special thank you to Kunduz (KZ), who took exceptional care of us from start to finish. She was an outstanding host - attentive, thoughtful, and always one step ahead - making sure we were comfortable and truly taken care of throughout our stay. Her presence alone elevated the entire experience.

Breakfasts were equally memorable thanks to Sharut, who made every morning feel welcoming and special. The consistency, kindness, and attention to detail never went unnoticed.

This property sets a standard for hospitality that is incredibly rare. We left feeling genuinely cared for, not just accommodated. We will absolutely be back, and I cannot recommend this hotel highly enough."

Yasmeen Al-Mazeedi

"We stayed at the One&Only Royal Mirage - The Palace, and from the moment we arrived we instantly felt welcome. The staff was exceptionally friendly, warm, and attentive at all times, especially Esther, who truly stood out. One thing that impressed us most was how knowledgeable the team was. No matter whom we asked, everyone seemed informed and genuinely willing to help.

The resort itself is absolutely stunning. Very aesthetic, elegant, and perfectly maintained. The pool area is perfect for relaxing, offering a large family pool as well as a quieter adults-only pool for those seeking privacy.
The rooms were also wonderful, comfortable, and well-kept.

We booked half-board and loved that we were able to enjoy a different restaurant for breakfast and dinner every day. Each venue had its own unique character and menu, so it never felt repetitive. We were also able to enjoy one dinner in the One&Only at the palm and had a yacht shuttle there right from our beach.

We did encounter a small issue with our room cards as they kept deactivating, so we had to replace them several times at the reception. However, the staff tried to fix the issue several times, including contacting a service technician. Toward the end of our stay, Czarina took great care of us and handled the situation with kindness, even helping us with our beverage bill in a very generous way, which we truly appreciated.

All in all, our stay was incredible. We leave with one laughing eye and one crying eye: sad to go, but happy because we know this won’t be our last time here :)"

Luis Wallner

"The stay in residence was very quiet and exclusive, which I truly enjoyed. I loved the private pool and the level of service provided. The host services were helpful and thoughtful throughout my stay. I ordered in-room dining twice and the food quality was very good.

I had a 60-minute deep muscle massage with Sungee (apologies if I misspelled the name), and it was absolutely AMAZING . Because of that experience, I immediately booked a second spa treatment for 90 minutes and requested the same therapist. Unfortunately, I was assigned a different therapist and only found out at the last minute. The second treatment was quite ordinary in comparison, which was disappointing given the high standard of the first experience.

I would also like to share some feedback regarding the car service arranged by the hotel. The service was neither high-standard nor convenient. I was quoted AED 160 one way from the hotel to Dubai Mall, which I accepted, expecting a premium vehicle and service. However, the car provided was a Toyota SUV. Upon arrival, the driver requested cash payment only, and I was not informed in advance that card payment was not accepted. Fortunately, I had some USD with me and paid USD 50 (approximately AED 180+).

As a result, I would not recommend the hotel car service. The following day, I used Uber’s highest-tier option, and a brand-new BMW 7 Series arrived, costing less for the same distance.

I hope these services can be improved, as the property itself is beautiful and has great potential to deliver a consistently exceptional experience."

Katie