Phoenix Pyeongchang - Image 1
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Phoenix Pyeongchang

4.1
·7k reviews·Pyeongchang-gun, South Korea

A premier ski resort destination offering winter sports, scenic views, and unique stays like 'In the SOOP'.

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Winter Mornings

Fresh snow, fewer crowds

CrowdMedium
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Phoenix Pyeongchang - Image 1

Phoenix Pyeongchang

Best Time

Winter Mornings

Fresh snow, fewer crowds

CrowdMedium

Highlights

Must-see attractions

A premier ski resort destination offering winter sports, scenic views, and unique stays like 'In the SOOP'.

4.1
(7k reviews)

"Great location for skiing, but be mindful of extra facility costs and room condition."

Vertical photo
TIP

🚗 Parking Pointers

Parking can get tricky, especially during busy periods. Arrive early or be prepared for potential long walks from parking spots. :car:

🧽 Manage Room Expectations

Rooms are generally spacious but can have an 'old odour' and poor soundproofing. Basic amenities are provided. :bed:

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Highlights

Discover the most iconic attractions and experiences

Phoenix Snow Park

Phoenix Snow Park

Ski Resort Area

Hit the slopes at this premier ski resort, offering a thrilling winter sports experience for all levels. Perfect for a snowy getaway.

Winter Mountain Views

Winter Mountain Views

Hotel Rooms

Wake up to breathtaking vistas of snow-covered peaks from your spacious and comfortable room. A serene escape.

In the SOOP Stay

In the SOOP Stay

Specific Accommodation Area

Experience a unique stay inspired by the popular BTS reality show, offering a tranquil and picturesque retreat.

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Planning Your Visit

Book Ahead for Peak Season

Phoenix Pyeongchang is a popular destination, especially during ski season. Booking your accommodation and any desired activities like the Snow Park well in advance is crucial to secure your spot and avoid disappointment. Consider off-peak times for a more relaxed experience.

Understand Facility Costs

While Phoenix Pyeongchang offers many amenities, be aware that most facilities, including the water park and gondola, incur additional charges. Look for package deals or discounts through platforms like Naver to potentially save money, as these can be cheaper than on-site rates.

Best Times

When
Winter Mornings
Why
Fresh snow, fewer crowds
Crowd
Medium
When
Off-Season Weekdays
Why
Serene, no crowds
Crowd
Low

Insider Tips

from TikTok, Instagram & Reddit

reddit.com

[deleted by user]

🚗 Parking Pointers

Parking can get tricky, especially during busy periods. Arrive early or be prepared for potential long walks from parking spots. :car:

🧽 Manage Room Expectations

Rooms are generally spacious but can have an 'old odour' and poor soundproofing. Basic amenities are provided. :bed:

💰 Facility Fees Add Up

Most facilities have extra charges. Check for package deals or external discounts like Naver. :moneywithwings:

🍽️ Dining Options Limited

On-site restaurants can be pricey and quality varies. Consider the nearby CU mart for more casual eats. :forkandknife:

Tips

from all over the internet

🚗 Parking Pointers

Parking can get tricky, especially during busy periods. Arrive early or be prepared for potential long walks from parking spots. :car:

🧽 Manage Room Expectations

Rooms are generally spacious but can have an 'old odour' and poor soundproofing. Basic amenities are provided. :bed:

💰 Facility Fees Add Up

Most facilities have extra charges. Check for package deals or external discounts like Naver. :moneywithwings:

🍽️ Dining Options Limited

On-site restaurants can be pricey and quality varies. Consider the nearby CU mart for more casual eats. :forkandknife:

💧 Water Park Woes

Water park facilities can be underwhelming and cleanliness issues have been noted. Check slide availability. :droplet:

What Travellers Say

4.1
(7k reviews)

Reviews Summary

Phoenix Pyeongchang offers a prime location for skiing with stunning winter views, but guests frequently cite issues with facility costs, room cleanliness, and poor soundproofing. While staff hospitality is generally good, the overall value for money for non-skiing activities and dining experiences is a recurring concern for many visitors.

"Arrived around 12 noon, but the room wasn’t ready yet luckily, the staff were really friendly and explained the situation nicely. We dropped off our luggage and headed straight to the Ski Park to enjoy skiing while waiting for the 3PM check-in.

The room was spacious with a stunning winter view of the snow-covered mountains. It was quite well equipped, but there was a noticeable old odour in the room, which was a bit unpleasant.

At night, there weren’t many restaurant options nearby, so we just went to the CU mart within walking distance. Ended the night by playing with the snowboard provided free by the ski resort definitely a fun way to wrap up the day!"

ig : ahboiii___

"I came here during the off season, so no crowds. The hotel is beautiful and serene with nice walking areas nearby.

The rooms are spacious and comfy - especially the bed. I had everything I needed, although an iron and ironing board would have been nice.

There is a nice cafe/restaurant in the 1st floor where a live band plays (not too loud).

There are restaurants and a convenient store within a short walk.

If you come for skiing, this is a great location for it."

Solieri De Grassi

"1. Room Condition
The room was in good condition, with satisfactory cleanliness. However, it offers only the basic amenities, so expectations should be managed accordingly. The soundproofing is severely inadequate. Not only could we hear noises from the floor above, but also small sounds from all directions, including conversations, footsteps, and even the clipping of nails, all with unsettling clarity. This is a significant issue that requires urgent improvement.
2. Facilities
All facilities incur additional charges for guests, and discounts available through Naver are even cheaper than those offered to hotel guests. The benefits of staying at the hotel are quite minimal.
For the pool, while the pricing is similar to other well-known water parks, the facilities are significantly inferior. Despite being in peak season, many of the slides were not operational, and there seemed to be an excessive height restriction of 120 cm, even for simple and safe slides. The water quality was also quite poor, with the hot spa in particular being severely unclean, forcing us to leave immediately due to visible dirt. Overall, the cleanliness and management of the facilities were substandard, and the value for money was very disappointing.
As for the gondola, cleanliness was again an issue, with small items like fans not properly cleaned.
The luge is expensive, but it might be worth trying at least once.
Other facilities, such as mini-golf and sand play areas, appeared to be completely neglected in terms of maintenance.
3. Restaurant
We had dinner at the restaurant, and the experience was highly disappointing considering the price. While the variety of dishes was wide, the quality of the food was very poor. For instance, some of the pasta was undercooked and hard, and most of the desserts were excessively sweet, resembling low-quality junk food. Given that many families with children now seek organic and healthier dining options, the restaurant appears to be out of touch with current dietary trends.
4. Staff
The hospitality provided by the staff was generally good. However, it seems that there has been an over-reduction in staffing, likely due to cost-cutting measures, which negatively impacts the overall service experience.
5. Other
There was confusion when navigating the parking lot due to unclear directions. It would greatly benefit from more precise signage and guidance."

WC

What People Like

Excellent ski-in/ski-out access
Beautiful winter mountain views
Spacious rooms

What People Dislike

High facility costs
Poor soundproofing
Cleanliness issues

Frequently Asked Questions

🚇 🗺️ Getting There

You can reach Phoenix Pyeongchang via train or bus. For train travel, consider using the Korail Pyeongchang pass. Remember that the 'Print button' on the Korail site is actually the 'Reissue' button if you need to print your pass.Reddit Buses are also a common option, connecting from major cities.

Parking can be a concern, especially during peak times. Some visitors have reported issues with uncleared ice in the parking lot, leading to delays. Arriving early is recommended to secure a good spot, or be prepared for potentially long walks.Reddit

Yes, Phoenix Pyeongchang is accessible. While direct international transport might not be available, you can reach major transit hubs in South Korea and then connect via train or bus. Having a local SIM or pocket Wi-Fi is helpful for navigation.

The most convenient way from Seoul is often by KTX train to Pyeongchang Station, followed by a shuttle or taxi to the resort. Driving is also an option, but be mindful of potential traffic and parking situations.

Shuttle services are typically available within the resort complex and sometimes connect to nearby transport hubs. It's advisable to check the resort's official website or inquire at the front desk for the most current shuttle schedules and routes.

🎫 🎫 Tickets & Entry

It's highly recommended to book accommodation and any specific activity tickets, such as for the Snow Park or water park, in advance, especially during peak seasons like winter. This ensures availability and can sometimes offer better pricing.

Operating hours for Phoenix Snow Park vary depending on the season and day of the week. It's best to check the official Phoenix Pyeongchang website for the most up-to-date information on opening and closing times for skiing and snowboarding.

Yes, discounts are often available. Many visitors find better deals by booking through platforms like Naver, which can offer lower prices than direct bookings or on-site purchases for facilities like the water park.Reddit

A standard hotel stay typically includes accommodation. Access to most facilities like the water park, ski lifts, and gondola usually incurs separate charges, even for hotel guests. Some packages might include specific activities.

Yes, ski and snowboard equipment rental is available at Phoenix Pyeongchang's ski resort area. You can also rent snowboards for free from the ski resort, which is a fun way to end the day.Reddit

🎫 🏞️ Onsite Experience

Beyond skiing, Phoenix Pyeongchang offers a water park (though reviews suggest it can be underwhelming), a luge, mini-golf, and sand play areas. The 'In the SOOP' stay offers a unique, tranquil experience.TikTok

While there are some family-friendly areas, reviews suggest that the water park has strict height restrictions and some facilities may be neglected. The 'In the SOOP' stay could be a calmer option for families seeking a peaceful environment.TikTok

Cleanliness can be a concern. Reviews mention issues like stained pillows, hairs on sheets, and unclean hot spa water. While rooms are generally satisfactory, some areas require better maintenance.Reddit

Unfortunately, the soundproofing in the hotel rooms is reported to be severely inadequate. Guests can hear noises from adjacent rooms and floors, including conversations and footsteps.Reddit

During the off-season, the hotel is described as beautiful and serene with nice walking areas nearby, offering a peaceful environment away from the ski crowds.

🍽️ 🍽️ Food & Dining

Dining options include on-site restaurants and a convenience store (CU mart) within walking distance. Reviews of the on-site restaurant suggest high prices with poor food quality, particularly for pasta and desserts.Reddit

Yes, there is a CU mart within walking distance of the hotel, offering a more convenient and potentially cheaper option for snacks and basic meals compared to the resort's restaurants.Reddit

Reviews indicate that the restaurant food may not align with current trends for organic and healthier options, with desserts being excessively sweet. It might be challenging to find a wide variety of healthy choices on-site.

The quality of food at the resort's restaurant has been described as very poor, with undercooked pasta and overly sweet desserts. The variety is wide, but the execution is lacking according to guest feedback.Reddit

Yes, there is a cafe/restaurant on the first floor of the hotel where live music is played. It offers a pleasant atmosphere for a drink or a lighter meal.

📸 📸 Photography

The winter mountain views from the hotel rooms offer stunning photographic opportunities.TikTok The Snow Park itself provides dynamic shots of winter sports action. The 'In the SOOP' area also offers picturesque, serene landscapes.TikTok

Absolutely! The winter season transforms Phoenix Pyeongchang into a picturesque snowy landscape, perfect for capturing beautiful photos of the resort and surrounding mountains.

The 'In the SOOP' stay, inspired by the BTS reality show, offers a unique and aesthetically pleasing backdrop for photos, capturing a more tranquil and curated experience.TikTok

For winter landscapes, a wide-angle lens is great for capturing the expansive mountain views. For action shots at the ski resort, a telephoto lens can be useful. Don't forget a waterproof bag for your gear.

Early mornings often provide soft, beautiful light for landscape photography, while golden hour just before sunset can create dramatic and warm tones. For action shots, midday can offer good visibility.

For Different Travelers

Tailored advice for your travel style

👨‍👩‍👧 Families with Kids

Phoenix Pyeongchang can be a fun destination for families, especially during the winter for skiing at the Phoenix Snow Park.TikTok However, parents should be aware that some facilities, like the water park, have strict height restrictions and have received mixed reviews regarding cleanliness and operational status.Reddit The 'In the SOOP' stay might offer a more peaceful and controlled environment for families seeking relaxation.TikTok

When it comes to dining, the on-site restaurants have been criticized for food quality and price, so utilizing the nearby CU mart for snacks and simpler meals could be a practical solution for families. Be prepared for potential noise from other rooms due to poor soundproofing, which might affect younger children's sleep.

⛷️ Ski Enthusiasts

For avid skiers and snowboarders, Phoenix Pyeongchang is a prime destination. The Phoenix Pyeongchang Ski Resort offers direct access to slopes, allowing you to ski right from your accommodation and return to rest anytime.Reddit You can rent ski and snowboard equipment on-site, and some reviews even mention free snowboard rentals, which is a great perk.Reddit

While the resort excels in its ski offerings, it's advisable to book lift passes and any desired lessons in advance, especially during peak season. Be prepared for potentially crowded conditions on the slopes during weekends and holidays. The convenience of being able to hit the slopes immediately makes it a top choice for winter sports fans.

💰 Budget Travelers

Budget travelers heading to Phoenix Pyeongchang should be mindful of facility costs. Most attractions like the water park and gondola incur separate fees, and these can add up quickly.Reddit Look for package deals or discounts through platforms like Naver, as these often offer significantly better value than on-site purchases.Reddit

Consider staying in rooms that offer basic amenities and utilize the CU mart for meals and snacks instead of relying solely on the resort's restaurants. Traveling during the off-season can also lead to lower accommodation prices and fewer crowds, enhancing the overall value of your trip.

Deep Dives

In-depth insights and expert knowledge

Navigating Phoenix Pyeongchang's Facilities

Phoenix Pyeongchang boasts a range of facilities, but it's important to manage expectations regarding costs and quality. The Phoenix Snow Park is the main draw for winter sports enthusiasts, offering ski slopes and snowboarding opportunities.TikTok However, many other attractions, such as the water park, gondola, and even mini-golf, come with additional charges.Reddit Reviews suggest that the water park, in particular, can be disappointing with operational issues and cleanliness concerns.Reddit

For those seeking a unique experience, the 'In the SOOP' stay offers a tranquil and aesthetically pleasing environment, inspired by the popular BTS reality show.TikTok This provides a different vibe from the more active ski resort. It's worth noting that discounts are often available through platforms like Naver, which can be significantly cheaper than on-site rates, making it a smart move for budget-conscious travelers.Reddit

When planning your visit, be aware that while the resort offers amenities, the value for money for some facilities has been questioned by guests. Prioritize which activities are most important to you and research potential savings beforehand to make the most of your stay.

Accommodation and Room Experiences

Accommodation at Phoenix Pyeongchang offers spacious rooms, often with stunning winter mountain views.TikTok However, guest experiences with room conditions are mixed. While some find the rooms comfortable and well-equipped, others have noted an unpleasant old odour and, more significantly, severely inadequate soundproofing.Reddit This means noises from adjacent rooms and floors can be clearly heard, impacting the overall tranquility of the stay.

Basic amenities are generally provided, but guests have pointed out the lack of items like an iron and ironing board. Cleanliness has also been a point of contention, with some reviews mentioning issues like stained pillows and hairs on sheets.Reddit It's advisable to manage expectations regarding the room's condition and to be prepared for potential noise disturbances.

Despite these drawbacks, the location is excellent for skiers, allowing easy access to the slopes. For those seeking a quieter, more curated experience, the 'In the SOOP' stay offers a distinct accommodation option.TikTok

Dining and Convenience at the Resort

When it comes to dining at Phoenix Pyeongchang, options are somewhat limited, especially outside the main hotel areas. While there are on-site restaurants, reviews suggest that the food quality can be poor and prices high, with specific complaints about undercooked pasta and overly sweet desserts.Reddit This might not align with modern preferences for healthier or organic options.

For a more convenient and budget-friendly alternative, a CU mart is located within walking distance of the hotel.Reddit This is a good option for grabbing snacks, drinks, or simpler meal items. There's also a cafe/restaurant on the first floor that features live music, offering a pleasant ambiance for a casual meal or drink.

Given the mixed reviews on the main restaurants, planning your meals by utilizing the convenience store or exploring nearby options if available might be a wise strategy to ensure a more satisfying culinary experience during your stay.

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