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Occidental at Xcaret

4.7
·35k reviews·Playa del Carmen, Mexico

All-inclusive retreat nestled in a lush jungle, featuring wildlife, private beach, multiple pools, and diverse dining.

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Evenings

Enjoy themed dinners

CrowdMedium
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Occidental at Xcaret - Image 1

Occidental at Xcaret

Best Time

Evenings

Enjoy themed dinners

CrowdMedium

Highlights

Must-see attractions

All-inclusive retreat nestled in a lush jungle, featuring wildlife, private beach, multiple pools, and diverse dining.

4.7
(35k reviews)

"The natural surroundings are breathtaking – the bay, wildlife, jungle atmosphere, and clean pools make this destination special."

Vertical photo
TIP

👟 Pack Comfy Walking Shoes

The resort is large and spread out, set in a jungle. Be ready for lots of walking!

🐒 Watch for Wildlife

Monkeys and other animals roam freely. Keep your distance and enjoy the unique encounters.

Third hero image

Highlights

Discover the most iconic attractions and experiences

Jungle Trails & Wildlife

Jungle Trails & Wildlife

Throughout the resort

Wander through lush jungle paths and encounter resident monkeys, coatis, and exotic birds. A truly unique natural setting.

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Private Beach Cove

Private Beach Cove

Resort's beachfront

Relax on a small, picturesque beach with calm waters, perfect for a dip or enjoying the Caribbean breeze.

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Multiple Outdoor Pools

Multiple Outdoor Pools

Various locations

Cool off in one of the resort's five outdoor pools, offering different vibes from lively to tranquil.

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Specialty Dining Experiences

Specialty Dining Experiences

Various restaurants

Explore diverse culinary options, from Mexican to Oriental cuisine, with some guests highlighting exceptional service.

TikTokReddit
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Planning Your Visit

Embrace the Jungle Vibe

Occidental at Xcaret Destination is set within a lush jungle, meaning lots of walking! Pack comfortable shoes and be prepared for a sprawling resort. Wildlife, like monkeys, are common guests, adding to the unique atmosphere. TikTok+2

Dining Reservations & Expectations

While the resort boasts 11 restaurants, some travelers suggest booking specialty dining early. TikTok Food quality is generally good, but some recent menu changes have received mixed reviews. Reddit

Best Times

When
Evenings
Why
Enjoy themed dinners
Crowd
Medium
When
Mornings
Why
Beat the heat & crowds
Crowd
Low

Insider Tips

from TikTok, Instagram & Reddit

#OccidentalXcaret #4youpage #foryoupage #occidentalxcaretdestination #xcaret #foryoupageofficiall #tagalong #restaurant #review #restaurantreview #resortfood #foodie #mexicanrestaurant #lahacienda #travel Traveltok #foodtok #vacation #allinclusive #ratethatfood #bestrestaurant #mexico #playadelcarmen #cancunmexico #goodfood #goodservice
@loryljune
356 likes • 47K views

👟 Pack Comfy Walking Shoes

The resort is large and spread out, set in a jungle. Be ready for lots of walking! TikTokReddit

🐒 Watch for Wildlife

Monkeys and other animals roam freely. Keep your distance and enjoy the unique encounters. TikTok+1

Interested at staying at Occidental at Xcaret Destination Hotel? Here’s some insight🤗 #mexico🇲🇽 #mexicotiktok #traveltomexico🇲🇽 #cancunvacation #xcaretmexico #fyp
@mayraluz559
144 likes • 11.5K views
#allinclusive #allinclusiveresort Occidental @ Xcaret #xcaret 🇨🇦 TIPS FOR #AllInclusiveResort vacation from 🇨🇦 Review the Resort’s Offerings: Know exactly what’s included (meals, drinks, activities) to avoid any surprises. Reserve Dining Early: If the resort offers specialty restaurants, book your reservations early to ensure a spot. Pack Smart: Bring everything you need, including sunscreen, swi...
@moxeytravels
891 likes • 40.6K views

🍽️ Reserve Specialty Dining

Popular restaurants can fill up. Book your preferred dining spots in advance to avoid disappointment. TikTok

💧 Stay Hydrated

Bring your own reusable water bottle. While available, room restocking can be inconsistent. Reddit

We had a little visitor in our room today🐵🐒 #fyp #occidental #occidentalxcaret #mexico #occidentalxcaretdestination #monkey #playadelcarmen #cancun #vacation
@aryane.cliche
1.9K likes • 101.9K views

Tips

from all over the internet

👟 Pack Comfy Walking Shoes

The resort is large and spread out, set in a jungle. Be ready for lots of walking! TikTokReddit

🐒 Watch for Wildlife

Monkeys and other animals roam freely. Keep your distance and enjoy the unique encounters. TikTok+1

🍽️ Reserve Specialty Dining

Popular restaurants can fill up. Book your preferred dining spots in advance to avoid disappointment. TikTok

💧 Stay Hydrated

Bring your own reusable water bottle. While available, room restocking can be inconsistent. Reddit

💰 Consider Royal Level

For enhanced service and amenities, some guests recommend the Royal Level experience. Reddit

What Travellers Say

4.7
(35k reviews)

Reviews Summary

Occidental at Xcaret Destination offers a unique jungle setting with abundant wildlife and beautiful natural surroundings. Guests appreciate the friendly staff, good food variety, and multiple pools. However, the resort's large size necessitates significant walking, and some visitors have noted inconsistencies in service and dated room conditions. The beach is also described as small with limited loungers.

"This is a very large resort with a lot of beautiful trails surrounded by trees and bushes. Animals roam around everywhere which is a cool sight to see.

However. Due to the beauty and jungle aspect, the resort is large and spaced poorly. You will be walking a lot. Be prepared to walk at least 10 minutes to wherever you would like to go. Majority of the main resturants are located in the main building and not spread out throughout the resort like some places.
The food was great, I did not get sick at all while we stayed with a lot of selections.
The rooms were used. But we expected that.
The staff was friendly and helpful.
The Beach was small with limited loungers.
All in all it was a solid resort."

Tyler Sushelniski

"Alberto, Samuel, Maximile, and Raguel at the Royal level restaurant were incredible. By day 2 they had already memorized our favorite drinks and food preferences. Our group of four felt so welcome and taken care of by these gentlemen.
This was our 4th time here and the service at the Royal restaurant was exceptional every time. If I had to say anything negative it would have to be that the recent change to the dinner menu was not something any of us enjoyed. We loved the nightly themed menus from 2 years prior and the absolute best menu was in 2020 and 2021.

Overall ALL the staff at this resort are very friendly and make your enjoyment their priority.
Rooms are clean and well kept every day with a great turndown service by the ladies."

Angela Kusk

"We stayed at Occidental at Xcaret and while the natural surroundings are breathtaking – the bay, wildlife, jungle atmosphere, and clean pools make this destination special – the service unfortunately did not match the beauty of the place.

From the moment we arrived, we encountered issues. Our luggage was taken with assurance it would be delivered immediately, yet we waited in our room for more than 45 minutes until we had to return to the front desk ourselves. We asked several times to have extra water delivered to our room and were completely ignored. Housekeeping didn’t come the first day, and the minibar wasn’t restocked.

The most concerning part was when our son experienced food poisoning. We informed the staff and were promised a special menu with broth to be delivered. No one ever came or followed up.

Many requests were met with “yes, of course,” but nothing was ever done. Even simple activities like mini golf became frustrating because staff did not know where to get equipment or operating hours. It took us three days before we were finally able to play.

We also felt unwelcome in certain restaurants, particularly El Pescador and Las Olivas, where staff seemed irritated that we walked in. It did not create the atmosphere where guests feel comfortable or valued.

In addition, the push to sell expensive club memberships was extremely aggressive. Saying “no” did not seem to be an acceptable answer for them.

To be fair, a few employees at the buffet and the Oriental restaurant were exceptional – kind, attentive, and professional. These are the people who truly deserved tips and appreciation.

This resort is built in an unbelievably beautiful location and has so much potential, but the consistency and quality of service need significant improvement to match the experience the place visually promises."

Oleksandr Starik

What People Like

Beautiful jungle setting
Abundant wildlife
Friendly staff

What People Dislike

Large resort, lots of walking
Inconsistent service
Dated rooms

Frequently Asked Questions

🚇 🗺️ Getting There

The most common ways to reach Occidental at Xcaret Destination from Cancun International Airport (CUN) are via pre-booked airport shuttle, taxi, or private transfer. Shuttles are often the most economical option for solo travelers or couples, while private transfers offer more convenience. The journey typically takes around 45-60 minutes, depending on traffic and the number of stops if using a shared shuttle. TikTok

While direct public buses to the resort are not common, you can take a public bus (colectivo) from Cancun or Playa del Carmen towards Xcaret Park. From the Xcaret entrance, you would likely need a short taxi ride or a longer walk to reach the Occidental at Xcaret Destination. TikTok

Occidental at Xcaret Destination is located approximately 10-15 minutes south of Playa del Carmen by car. This makes it convenient for day trips into town for shopping, dining, or exploring. TikTok+1

Some booking packages for Occidental at Xcaret Destination may include airport shuttle services. It's best to check with your travel provider or the resort directly when booking to confirm if this is included or available as an add-on. TikTok

Yes, its location makes it a good base for exploring the Riviera Maya. You can easily arrange transport to nearby attractions like Xcaret Park, Xplor, or cenotes. TikTok

🎫 🎫 Tickets & Entry

Yes, Occidental at Xcaret Destination is an all-inclusive resort, meaning your stay typically includes meals, drinks, and many activities. Always verify the specifics of your package. TikTok+1

Staying at Occidental at Xcaret Destination does not automatically include entry to Xcaret Park. While the resort is adjacent to the park and shares its name, park tickets are usually a separate purchase. However, some packages might offer combined deals. TikTok

Standard check-in time is usually around 3:00 PM, and check-out time is around 12:00 PM. It's advisable to confirm these times directly with the resort upon booking, as they can sometimes vary. TikTok

As an all-inclusive resort, most costs are covered. However, be aware of potential extra charges for premium drinks, certain specialty restaurants, spa services, or optional excursions. Some guests have also noted aggressive sales tactics for club memberships. Reddit

Day passes for Occidental at Xcaret are sometimes available, especially for guests who wish to experience the resort's amenities for a single day. It's best to inquire directly with the resort or a reputable travel agent for current availability and pricing. TikTok

🎫 🧭 Onsite Experience

Occidental at Xcaret Destination offers a range of rooms, including standard rooms, junior suites, and Royal Level suites. Room amenities can vary, and some guests have noted that certain areas might feel dated. TikTokReddit

Yes, the resort features five outdoor pools, offering various atmospheres from lively to more relaxed. The pools are a popular spot for guests to cool off and enjoy the tropical surroundings. TikTok

Included activities often encompass non-motorized water sports, fitness classes, nightly entertainment, and access to the resort's pools and beach. Some guests have mentioned challenges in accessing equipment for activities like mini-golf. Reddit

Yes, Occidental at Xcaret Destination has a spa offering various treatments. Some guests have highlighted exceptional service from specific spa staff members. Reddit

The resort has a private beach area, described as small with limited loungers by some guests. The coastal front is largely fossilized coral, with a few man-made sandy areas. TikTokReddit

🍽️ 🍽️ Food & Dining

Occidental at Xcaret Destination offers a total of 11 restaurants, providing a wide variety of dining options for guests. TikTok+1

The resort features a diverse range of cuisines, including Mexican, Oriental, and seafood. Some restaurants offer themed nights, though recent menu changes have received mixed feedback. TikTokReddit

Guest reviews on food quality are generally positive, with many reporting they did not get sick and enjoyed the selections. However, some recent menu updates have been less popular with returning guests. Reddit

Yes, as an all-inclusive resort, drinks are included. However, some guests note that premium spirits might be limited in certain areas, and recommend the Royal Level for better drink options. Reddit

Yes, it is highly recommended to make reservations for the specialty restaurants, especially during peak season, to ensure you get a table at your desired time. TikTok

📸 📸 Photography

The lush jungle surroundings, the private beach cove, and the resort's pools offer beautiful backdrops. Keep an eye out for the resident wildlife, like monkeys, for unique photo opportunities. TikTok+1

Yes, wildlife such as monkeys and coatis are often seen roaming the resort grounds. Remember to maintain a safe distance and use a zoom lens if possible for clear shots without disturbing the animals. TikTok+1

While the resort is nestled within the jungle, the beachfront areas can offer lovely sunset views over the Caribbean Sea. The natural light filtering through the trees also creates picturesque scenes throughout the day. TikTok

A versatile camera with a good zoom lens is recommended to capture both the expansive resort grounds and any wildlife encounters. A wide-angle lens can be useful for the lush jungle scenery. TikTok

Drone usage policies can vary and are often restricted at resorts and natural parks to ensure guest safety and protect wildlife. It's best to check with the resort management directly before flying a drone. TikTok

For Different Travelers

Tailored advice for your travel style

👨‍👩‍👧 Families with Kids

Occidental at Xcaret Destination offers a unique environment for families, with its jungle setting and abundant wildlife providing constant entertainment. Kids will likely be fascinated by the monkeys and other creatures roaming the grounds. TikTok+1 The resort has multiple pools suitable for families, and the beach area, while small, offers a safe spot for younger children to play in the water. TikTok However, parents should be prepared for the extensive walking required throughout the resort, which might be challenging for very young children or strollers. Reddit It's also wise to pack snacks and drinks, as room restocking can be inconsistent. Reddit

While the resort itself offers activities, consider the proximity to Xcaret Park for a full day of family-friendly entertainment, though park tickets are an additional cost. TikTok The variety of restaurants can cater to different tastes, but it's a good idea to check menus in advance or opt for the buffet for broader appeal. TikTok

💰 Budget Travelers

As an all-inclusive resort, Occidental at Xcaret Destination can offer good value by bundling accommodation, food, and drinks. Look for package deals that might include flights and transfers to maximize savings. TikTok While the resort has many amenities, be mindful of potential extra costs for premium beverages, specialty dining, or optional excursions, which can add up. Reddit Utilizing the buffet and included activities will help keep daily expenses down. Reddit

Consider traveling during the shoulder seasons for potentially lower rates. While the resort is large, embracing the included activities and enjoying the natural surroundings can provide a fulfilling experience without needing to spend extra on off-site tours. TikTok

💑 Couples & Honeymooners

The natural beauty and lush jungle setting of Occidental at Xcaret Destination create a romantic ambiance. Couples can enjoy leisurely strolls through the grounds, relax by the pools, or savor intimate dinners at the specialty restaurants. TikTok Opting for a Royal Level suite can enhance the romantic experience with added privacy and personalized service. Reddit The private beach cove offers a tranquil escape for sunbathing and enjoying the Caribbean Sea. TikTok

Consider booking a couples massage at the spa for an extra touch of relaxation. Reddit While the resort is family-friendly, the expansive grounds and diverse dining options allow couples to find quieter spots and enjoy their time together. TikTok

Deep Dives

In-depth insights and expert knowledge

Navigating the Sprawling Resort

Occidental at Xcaret Destination is renowned for its expansive layout, intricately woven into a natural jungle environment. This means that getting from your room to the beach, a restaurant, or a pool often involves a significant walk, sometimes up to 10-15 minutes. Reddit Many guests find this a charming aspect, offering a sense of immersion in nature, but it's crucial to be prepared. Comfortable footwear is a must, and if mobility is a concern, consider inquiring about the resort's shuttle services or proximity to key areas when booking. The layout, while beautiful, means amenities aren't always clustered, so plan your excursions around the resort accordingly. TikTok

The jungle setting is a major draw, with lush vegetation, winding paths, and the constant presence of local wildlife. You're likely to encounter monkeys, coatis, and various bird species right on the resort grounds. TikTok+2 This natural integration is a highlight for many, offering a unique backdrop to your vacation. However, it also means that some areas might feel less manicured and more wild, which is part of its charm but also contributes to the sense of scale. Reddit

Dining Experiences: Variety and Expectations

With 11 restaurants, Occidental at Xcaret Destination offers a diverse culinary landscape. Options range from buffet-style dining with themed nights to à la carte specialty restaurants, including Mexican, Oriental, and seafood. TikTok While many guests praise the food quality and variety, noting they haven't experienced illness, some returning visitors have expressed disappointment with recent changes to dinner menus, preferring older themes. Reddit

It's advisable to make reservations for the specialty restaurants, particularly during busier periods, to secure your preferred dining times. TikTok Some guests have reported inconsistent service in certain dining venues, while others highlight exceptional attention from specific staff members, especially in the Royal Level restaurant. Reddit Drinks are included as part of the all-inclusive package, but the quality and availability of premium spirits can vary across different bars and restaurants. Reddit

The Royal Level: An Elevated Experience

For those seeking a more exclusive and personalized experience, the Royal Level at Occidental at Xcaret Destination offers enhanced amenities and services. This section of the resort is often described as having a higher standard of service, with staff who are particularly attentive to guest preferences. Reddit Guests in the Royal Level often enjoy access to private areas, including a dedicated restaurant with a more refined menu and superior drink selections. Reddit

While the main resort areas are beautiful, some reviews suggest that the Royal Level provides a more consistently high-quality experience, particularly regarding room service and dining. Reddit If you're looking for a more pampered stay with dedicated attention, exploring the Royal Level upgrade might be worthwhile, though it comes at a higher price point. Reddit