Sunter Lake - Jakarta International Stadium
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Sunter Lake

4.6
·11k reviews·, Indonesia

A warm hotel known for its exceptional hospitality, featuring a pool, tennis courts, and a 24/7 cafe, conveniently located near dining and JIS.

Highlights

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Weekday mornings

Quieter breakfast experience

CrowdLow
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Sunter Lake - Jakarta International Stadium

Sunter Lake

Best Time

Weekday mornings

Quieter breakfast experience

CrowdLow
Highlights

Highlights

Must-see attractions

A warm hotel known for its exceptional hospitality, featuring a pool, tennis courts, and a 24/7 cafe, conveniently located near dining and JIS.

4.6
(11k reviews)

"The outstanding hospitality and friendly staff truly make the difference, ensuring a memorable and welcoming stay."

Vertical photo
TIP

🤝 Exceptional Service

Staff are consistently praised for being polite, attentive, and helpful. They truly make the difference!

🍳 Breakfast Strategy

Breakfast can be busy 8-9 AM during peak season. Consider dining slightly earlier or later.

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Highlights

Discover the most iconic attractions and experiences

Warm Welcome & Attentive Staff

Warm Welcome & Attentive Staff

Experience genuine hospitality with friendly, accommodating staff ready to assist. They make the stay memorable.

Diverse Breakfast Buffet

Diverse Breakfast Buffet

Enjoy a rich and varied breakfast with both local and continental options to start your day.

Relaxing Poolside Ambiance

Relaxing Poolside Ambiance

Unwind by the outdoor pool, a perfect spot for relaxation amidst the hotel's amenities.

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Planning Your Visit

Embrace the Hospitality

Sunlake Waterfront Hotel is praised for its exceptional staff and warm welcome. Expect attentive service that makes you feel truly valued, even if the property shows some age. It's a place where hospitality shines brightest.

Breakfast Buzz & Beyond

The breakfast buffet offers a wide variety, but can get busy during peak times. Plan accordingly if you prefer a quieter start. The hotel's location is convenient for local attractions and events like concerts at JIS.

Best Times

When
Weekday mornings
Why
Quieter breakfast experience
Crowd
Low
When
Evenings
Why
Relaxing atmosphere
Crowd
Medium

Insider Tips

from TikTok, Instagram & Reddit

🤝 Exceptional Service

Staff are consistently praised for being polite, attentive, and helpful. They truly make the difference! Reddit

🍳 Breakfast Strategy

Breakfast can be busy 8-9 AM during peak season. Consider dining slightly earlier or later. Reddit

🚗 Concert Shuttle

Utilize the shuttle service to Jakarta International Stadium (JIS) for events. Reddit

✨ Room Service Note

Some guests reported inconsistencies with room service cleanliness and restocking. Reddit

Tips

from all over the internet

🤝 Exceptional Service

Staff are consistently praised for being polite, attentive, and helpful. They truly make the difference! Reddit

🍳 Breakfast Strategy

Breakfast can be busy 8-9 AM during peak season. Consider dining slightly earlier or later. Reddit

🚗 Concert Shuttle

Utilize the shuttle service to Jakarta International Stadium (JIS) for events. Reddit

✨ Room Service Note

Some guests reported inconsistencies with room service cleanliness and restocking. Reddit

What Travellers Say

4.6
(11k reviews)

Reviews Summary

Guests consistently praise Sunlake Waterfront Hotel for its exceptional hospitality and friendly staff, who make every visit memorable. While the hotel's amenities and decor show some age, the outstanding service and convenient location, especially for events at JIS, make it a highly recommended stay. Some minor inconsistencies in room service were noted, but these are often overshadowed by the positive guest experience.

"I had an amazing two night stay! The hotel is conveniently located near the culinary area, and the shuttle service to JIS was a huge help during the concert. The staff were super friendly and accommodating, and the room was topnotch special thanks to Mr. Triyanto. The breakfast buffet had a wide variety of options, and to top it off, I even got a free room upgrade. Thank you, Sunlake! Can’t wait to come back on my next trip to Jakarta 💚💚💛"

Gek Udayani

"Excellent stay at the Sunlake Waterfront. A very beautiful hotel with a wide range of services. Warm and typical welcome, with friendly and attentive staff. Great sense of hospitality, always responsive. Relaxation area, swimming pool, restaurant... Rich and varied breakfast, offering both local spicy to very spicy dishes as well as continental options. The hotel could use a little refresh, but this is more than made up for by the outstanding hospitality. Thank you for this wonderful stay"

Djamila Hamdi

"Title :

A Relaxing and Memorable Stay
Isi :

I recently stayed at this property and had an amazing experience. The staff were friendly and always ready to help, making me feel truly welcome. The room was clean, spacious, and well-equipped, with a comfortable bed that ensured a good night’s sleep. The location was perfect—close to attractions yet peaceful at night. Breakfast had a good variety of options, and everything tasted fresh. I would definitely recommend this place to anyone looking for a comfortable and enjoyable stay."

Dian Pratama

What People Like

Exceptional staff hospitality
Convenient location
Varied breakfast buffet

What People Dislike

Property shows age
Room service inconsistencies

Frequently Asked Questions

🚇 🗺️ Getting There

The most convenient way to reach Sunlake Waterfront Hotel from Soekarno-Hatta International Airport (CGK) is by taxi or ride-sharing service, which typically takes 30-60 minutes depending on traffic. Some guests have mentioned utilizing shuttle services for specific events like concerts at JIS. Reddit

Yes, the hotel offers parking facilities for guests. It's advisable to confirm availability and any potential charges with the hotel directly upon booking.

Ride-sharing apps like Grab and Gojek are very popular and convenient for getting around Jakarta. Taxis are also readily available. For specific events, the hotel may offer shuttle services. Reddit

While not directly on a major train line, the hotel is accessible by road. Ride-sharing services make it easy to connect to public transport hubs if needed.

It's best to contact the hotel directly to inquire about airport transfer services, as this may be an additional service they provide or can arrange.

🎫 🎫 Tickets & Entry

Yes, it is highly recommended to book your stay in advance, especially during peak seasons or if you plan to attend events at nearby venues like JIS. Reddit

Standard check-in time is usually in the afternoon (e.g., 2:00 PM) and check-out time is around noon (e.g., 12:00 PM). It's always best to confirm the exact times with the hotel when booking.

The hotel occasionally offers packages, including free room upgrades as mentioned by guests. Keep an eye on their official website or booking platforms for current promotions. Reddit

Late check-out may be available upon request and is subject to availability and potential fees. It's advisable to arrange this with the front desk in advance.

Access to the outdoor pool and other guest facilities is typically included with your room booking. Reddit

🎫 🏨 Onsite Experience

The hotel features 3 eateries, a 24/7 cafe, tennis courts, an outdoor pool, and a relaxation area. Reddit

Yes, families often have a great time. The hotel's amenities and friendly staff contribute to an enjoyable family stay. Reddit

Complimentary Wi-Fi is generally available for guests. It's recommended to check with the hotel for specific details on speed and coverage.

While not explicitly mentioned in all reviews, the hotel does offer a relaxation area and tennis courts, suggesting a focus on leisure and activity. It's best to confirm fitness center availability directly.

Rooms are generally described as clean and spacious, with comfortable beds ensuring a good night's sleep. However, some guests have noted minor issues with room service cleaning. Reddit

🍽️ 🍽️ Food & Dining

The hotel has 3 eateries and a 24/7 cafe, offering a variety of options. The breakfast buffet is particularly noted for its wide selection of local and continental dishes. Reddit

The breakfast buffet typically includes a range of options that can cater to different dietary preferences. It's advisable to inquire with the restaurant staff for specific vegetarian or vegan choices.

The breakfast buffet is rich and varied, with both local spicy dishes and continental options. Be aware it can be busy between 8-9 AM during peak season. Reddit

Yes, the hotel has a 24/7 cafe, and room service is available. However, some guests have reported inconsistencies with room service quality. Reddit

The hotel is conveniently located near a culinary area, offering plenty of external dining choices. Reddit

📸 📸 Photography

The outdoor pool area offers a pleasant backdrop. The hotel's waterfront location might also provide scenic views, especially during sunrise or sunset. Reddit

Yes, you can generally take photos in the hotel's dining areas, especially during breakfast to capture the spread. Be mindful of other guests' privacy.

Some rooms may offer views of the lake or surrounding areas. Requesting a room with a specific view when booking might enhance your photographic opportunities.

Early mornings for softer light and fewer crowds, or late afternoons for golden hour, would be ideal for capturing the hotel and its surroundings. Reddit

While using the shuttle, focus on capturing the event itself. The hotel's proximity to JIS is more about convenience than photo opportunities at the hotel during event times. Reddit

For Different Travelers

Tailored advice for your travel style

👨‍👩‍👧 Families with Kids

Sunlake Waterfront Hotel is a solid choice for families. The friendly and accommodating staff create a welcoming atmosphere, making children feel comfortable and happy during their stay. Reddit The hotel offers amenities like an outdoor pool which is always a hit with kids, providing a great way to cool off and have fun. While the property might be showing some age, the overall positive experience and the staff's attentiveness ensure a pleasant family getaway. Reddit

Consider planning your meals, especially breakfast, to avoid the busiest times if you have young children who might get restless in crowds. The hotel's proximity to attractions and potential shuttle services for events can also add convenience for families exploring Jakarta. Reddit

✈️ Business Travelers

For business travelers, Sunlake Waterfront Hotel offers a convenient location and reliable service. The shuttle service to Jakarta International Stadium (JIS) is a significant advantage for those attending events or meetings there. Reddit The hotel's 24/7 cafe ensures you can grab a bite or coffee at any hour, fitting into demanding schedules. While some reviews mention room service inconsistencies, the overall warm hospitality and comfortable rooms provide a good base for work. Reddit

Ensure you confirm Wi-Fi reliability and any business facilities you might need directly with the hotel. The proximity to a culinary area also means easy access to diverse dining options for business dinners. Reddit

🎶 Concert & Event Goers

If you're attending a concert or event at the Jakarta International Stadium (JIS), Sunlake Waterfront Hotel is an excellent choice due to its convenient shuttle service. This significantly eases transportation logistics, allowing you to focus on enjoying the event. Reddit The hotel's welcoming atmosphere and comfortable rooms provide a perfect place to relax before or after the festivities. Reddit

Book well in advance, as rooms are likely to fill up quickly when major events are scheduled at JIS. The hotel's location also means you're close to other amenities and dining options should you need them. Reddit

Deep Dives

In-depth insights and expert knowledge

The Sunlake Hospitality Difference

Sunlake Waterfront Hotel consistently receives high praise for its outstanding hospitality. Reviewers frequently highlight the friendly, attentive, and accommodating staff as the standout feature of their stay. This warm welcome and dedication to guest satisfaction create a memorable experience, often compensating for areas where the property might show its age. Special mentions are often made of individuals who go above and beyond, ensuring guests feel truly valued. Reddit

This focus on service means that even if the hotel isn't the newest, the human element makes a significant impact. From the moment you arrive to your departure, expect a high level of care and responsiveness. This is particularly evident during busy periods, where staff like Nadia have been noted for their professionalism and grace under pressure. Reddit

For travelers seeking a place where they are treated like welcomed guests rather than just another booking, Sunlake Waterfront Hotel delivers. The sense of hospitality is a key reason why many guests express a desire to return on their next visit to Jakarta. Reddit

Navigating the Breakfast Experience

The breakfast buffet at Sunlake Waterfront Hotel is a highlight for many, offering a rich and varied selection of both local and international dishes. Guests can expect everything from spicy Indonesian specialties to more familiar continental options, ensuring a good start to the day. Reddit

However, it's important to be aware of the peak times. During weekends and holiday seasons, the breakfast area can become quite busy, particularly between 8 AM and 9 AM. For those who prefer a more relaxed dining experience, arriving slightly earlier or later can make a significant difference. Reddit

While the variety is appreciated, the quality is generally described as decent rather than exceptional. The main takeaway is the sheer range of choices available, catering to diverse palates. Reddit

Understanding Room Service and Maintenance

While the overall guest experience at Sunlake Waterfront Hotel is largely positive, some reviews point to inconsistencies with room service and general maintenance. A few guests have reported that after bed linen changes, rooms and bathrooms were not thoroughly cleaned, and items like tea cups were left in the bathroom. Reddit

Specific issues mentioned include dusty tables and a failure to replace essential items like stirrers and sugar packets, even after reminders. One guest noted that only one of two requested towels was replaced. Despite complaints to management, these issues persisted for some during longer stays. Reddit

This feedback suggests that while the hotel excels in hospitality, there might be room for improvement in the consistency of housekeeping and room service standards. Travelers who prioritize immaculate room upkeep might want to manage their expectations or communicate specific needs clearly to the staff. Reddit

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