Wing On Department Store Jordan
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Wing On Department Store Jordan

3.7
·5k reviews·, Hong Kong

A historic Hong Kong department store offering a diverse marketplace of international and local goods, from fashion to food, with a unique basement ca...

Highlights

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Weekdays, mid-morning

Fewer crowds, relaxed shopping

CrowdLow
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Wing On Department Store Jordan

Wing On Department Store Jordan

Best Time

Weekdays, mid-morning

Fewer crowds, relaxed shopping

CrowdLow
Highlights

Highlights

Must-see attractions

A historic Hong Kong department store offering a diverse marketplace of international and local goods, from fashion to food, with a unique basement cafe.

3.7
(5k reviews)

"It's a local experience with good deals, but be mindful of return policies."

Vertical photo
TIP

🛍️ Explore the Basement Cafe

Don't miss the unique cafe in the basement for herbal coffee and baked goods! :coffee:

💰 Look for Sales

Wing On often has good sales, offering deals on quality European, Japanese, and Chinese goods. :moneywithwings:

Third hero image

Highlights

Discover the most iconic attractions and experiences

Diverse International Brands

Diverse International Brands

Multiple Floors

Discover a wide array of European, Japanese, and Chinese brands across cosmetics, fashion, and home goods.

Basement Food Hall

Basement Food Hall

Basement

Explore packaged foods, snacks, dried goods, and a unique cafe serving herbal coffee and baked treats.

Home and Kitchen Appliances

Home and Kitchen Appliances

Upper Floors

Find a good selection of both small and large appliances, often at competitive prices.

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Planning Your Visit

Understand the Department Store Model

Wing On operates like a marketplace with many independent shops. Expect a diverse range of goods, from cosmetics to appliances, with varying quality and pricing. It's a local experience, not a typical Western department store.

Navigating Returns and Sales

While sales offer good deals, be aware of potential return hassles. Some reviews mention difficult return experiences, so double-check policies before purchasing. Sales can be a great way to score deals on quality goods.

Best Times

When
Weekdays, mid-morning
Why
Fewer crowds, relaxed shopping
Crowd
Low
When
During sales events
Why
Score great deals
Crowd
High

Insider Tips

from TikTok, Instagram & Reddit

reddit.com

I need some shopping recommendation for a chinese reversible silk jacket

🛍️ Explore the Basement Cafe

Don't miss the unique cafe in the basement for herbal coffee and baked goods! :coffee:

💰 Look for Sales

Wing On often has good sales, offering deals on quality European, Japanese, and Chinese goods. :moneywithwings:

🧐 Understand Store Structure

It's a collection of smaller shops, not a single store. Quality and prices vary. :mag:

⚠️ Be Cautious with Returns

Some shoppers report difficult return experiences. Check policies carefully. :warning:

Tips

from all over the internet

🛍️ Explore the Basement Cafe

Don't miss the unique cafe in the basement for herbal coffee and baked goods! :coffee:

💰 Look for Sales

Wing On often has good sales, offering deals on quality European, Japanese, and Chinese goods. :moneywithwings:

🧐 Understand Store Structure

It's a collection of smaller shops, not a single store. Quality and prices vary. :mag:

⚠️ Be Cautious with Returns

Some shoppers report difficult return experiences. Check policies carefully. :warning:

What Travellers Say

3.7
(5k reviews)

Reviews Summary

Wing On Department Store Jordan offers a diverse shopping experience with a wide range of goods and reasonable prices, especially during sales. However, some visitors have encountered difficulties with the return process, suggesting a need for careful attention to individual vendor policies. The basement food hall and unique cafe are notable highlights.

"For people not from Hong Kong, let me explain that Hong Kong department stores are not run the same as those in Canada, the USA, or Europe. Wing On and Sogo, a higher end department store, are made up of many smaller stores, each selling its own wares within the larger umbrella of the department store. Wing On seems to serve a middle class market and has a good selection of quality European, Japanese, and Chinese goods ranging from cosmetics, fashion, home goods and even small and large appliances. The basement sells packaged foods. Wing On is a pleasant shopping experience. They have good sales and I've scored some good deals here."

Helen N

"One of the oldest local departmental stores in HK. This one is the original but is not outdated in terms of its layout and design. The store holds many international brands and are franchised including cosmetics, clothing, sportswear and kitchen. It is a large departmental store and has 7 floors! The basement is the section that contains tidbits, snacks, dried foods and frozen foods as well.
The prices are reasonable and I would even consider it cheaper than other competitor supermarkets and departmental stores.
This is one place you should visit if you have not been to it before."

Alan Teo

"I come here a lot because they’ve got a great variety of imported goods. But after today, I’m honestly rethinking if I even want to come back. I was just trying to return something I’d bought earlier the same day, and the whole experience left such a bad taste in my mouth.

When the “manager” came over, she asked if I wanted store credit instead of a refund. I said no, and suddenly her attitude did a full 180, like I’d just personally offended her or something. Then she starts accusing me of not having the credit card receipt… even though I’d literally handed everything from my purchase, including all receipts, to her colleague before she even got there. I hadn’t touched the bag since I brought it, so how could it be missing?

What really got me was how she would not let it go. She just kept repeating, over and over, “I can’t process your return without the credit card receipt” and no matter how many times I said I’d given her everything I had, she just kept coming back to the same line like a broken record. Only after she finally consulted her colleague did she suddenly “realize” she could just print it again… and what do you know, she was then able to process my return...

Honestly, the whole thing felt like she was trying to strong-arm me into keeping my purchase and giving up on the return. I get that business is tough and the economy’s bad, but taking it out on customers like that? Wild."

A L

What People Like

Wide variety of goods
Reasonable prices
Good sales

What People Dislike

Difficult return experiences
Inconsistent customer service

Frequently Asked Questions

🚇 🗺️ Getting There

Wing On Department Store Jordan is easily accessible via public transport. The nearest MTR station is Jordan Station (Tsuen Wan Line and West Rail Line), with multiple exits leading directly to or very close to the store. Buses also frequently serve the area. :bus: :train:

Yes, there are several public car parks in the vicinity of Wing On Department Store Jordan. However, parking in Jordan can be expensive and spaces can be limited, especially during peak hours. :car:

Wing On Department Store Jordan typically opens around 10:00 AM and closes around 9:00 PM, though hours can vary slightly by floor and for specific shops within the department store. It's always a good idea to check their official website or call ahead for the most up-to-date information. :clock1:

While the store has multiple floors, accessibility can be a concern for some visitors. Elevators are available, but navigating between the various independent shops within the department store might present challenges. :wheelchair:

Absolutely! You can take the MTR Tsuen Wan Line from Hong Kong Island directly to Jordan Station. The journey is quick and convenient. :train:

🎫 🎫 Tickets & Entry

No, there is no admission fee to enter Wing On Department Store Jordan. It is a retail establishment, and you can browse freely. You only pay for the items you wish to purchase. :free:

Wing On may offer loyalty programs or special promotions for frequent shoppers. It's advisable to inquire at the customer service desk or check their in-store displays for details on any available membership benefits. :card_index:

Return policies can vary significantly between the individual shops within Wing On. Some reviews suggest potential difficulties with returns, so it's crucial to clarify the specific return policy with the vendor at the time of purchase. :incoming_envelope:

While some larger department stores may have currency exchange services, it's not a guaranteed feature at Wing On. For currency exchange, it's best to use authorized money changers or banks. :money_exchange:

Wing On frequently hosts sales and promotions, especially during festive seasons. Keep an eye on their in-store signage or local event listings for announcements. :tada:

🎫 🛍️ Shopping & Products

Wing On offers a vast selection, including cosmetics, fashion apparel, sportswear, home goods, kitchenware, small and large appliances, and packaged foods in the basement. :shopping_bags:

Given its mix of international and Chinese goods, it's possible to find traditional Chinese clothing or silk items. A Reddit user specifically inquired about reversible silk jackets, suggesting such items might be available. It's best to explore the apparel sections. :kimono:

Many reviews suggest that Wing On offers reasonable prices, with some considering it cheaper than other competitor supermarkets and department stores. They are also known for good sales. :dollar:

Yes, Wing On is known for having a great variety of imported goods, catering to a diverse customer base. :globewithmeridians:

The basement food hall is unique for its packaged foods and cafe. For apparel, explore the various independent shops for international and local brands. Home goods and appliances also offer a good range. :gift:

🍽️ ☕ Food & Dining

Yes, there is a cafe located in the basement of Wing On Department Store Jordan. They are known for their unique coffee blends, including those mixing Chinese herbs, and also offer bakery items. :coffee:

The basement section is a treasure trove of packaged foods, snacks, dried foods, and frozen foods. It's a great place to pick up local treats and ingredients. :ramen:

While the cafe offers unique drinks and baked goods, one reviewer noted that offering more seating would enhance the experience. It's possible seating is limited. :chair:

Wing On primarily focuses on a mix of local and imported packaged goods. For a wide range of international cuisine, you might need to explore restaurants outside the department store. :forkandknife:

The basement food hall offers various packaged snacks and treats, and the cafe provides baked goods, making it suitable for quick bites. :cookie:

📸 📸 Photography

Generally, photography is permitted for personal use in most areas of department stores. However, it's always respectful to avoid photographing specific displays or individuals without permission, and to be mindful of other shoppers. :camera:

The diverse range of products and the unique basement food hall can offer interesting visual opportunities. The mix of international and local goods provides a colorful backdrop. :art:

Professional photography or commercial shoots typically require prior authorization from the store management. For casual visitor photos, it's usually not an issue. :film_projector:

Yes, taking photos of the exterior of the building is perfectly fine and can capture the essence of this historic establishment. :building_construction:

The basement food hall with its array of packaged goods and the cafe area can be quite visually appealing. Also, the displays of cosmetics and home goods on various floors offer colorful compositions. :sparkler:

For Different Travelers

Tailored advice for your travel style

👨‍👩‍👧 Families with Kids

Wing On Department Store Jordan can be an interesting place for families, especially if you're looking for a variety of goods under one roof. The basement food hall offers snacks and treats that kids might enjoy, and the unique cafe with its herbal coffee could be an adventure for adventurous palates. Reddit However, navigating the store's layout, which is a collection of many smaller shops, might be a bit challenging with very young children. Ensure you keep a close eye on them, and be aware that some areas might have limited space. The availability of a dedicated play area or child-friendly facilities is not explicitly mentioned, so it's best to manage expectations. Reddit

💰 Budget Travelers

Wing On Department Store Jordan is a great spot for budget-conscious travelers looking for value. The store is known for having good sales and offering reasonable prices, often considered cheaper than competitors. Reddit You can find a wide range of products, from everyday essentials to more specialized items, without breaking the bank. The key is to explore the various shops and keep an eye out for promotional offers. Reddit While the initial purchase might be budget-friendly, be mindful of the return policies, as some experiences suggest they can be less accommodating, which could impact your overall savings if an item needs to be returned. Reddit

🛍️ Shoppers Seeking Unique Finds

For those who love discovering unique items, Wing On Department Store Jordan is a must-visit. Its structure as a collection of independent shops means you'll encounter a diverse range of products, including international brands and potentially traditional Chinese goods like silk jackets. Reddit The basement food hall is particularly noteworthy for its unique herbal coffee and packaged delicacies, offering a taste of local creativity. Reddit Be prepared to browse thoroughly, as the best finds often require a bit of digging through the various vendors. Reddit

Deep Dives

In-depth insights and expert knowledge

The Unique Department Store Model

Wing On Department Store Jordan, like Sogo, operates differently from Western department stores. Instead of a single entity, it functions as an umbrella for numerous smaller, independent shops, each with its own specialization and management. This means you'll find a vast array of goods, from cosmetics and fashion to home appliances and packaged foods, all under one roof. This model allows for a diverse selection but also means that customer service and return policies can vary significantly between vendors. It's a true reflection of Hong Kong's dynamic retail landscape. Reddit

This structure offers a unique shopping experience where you can discover niche products and brands that might not be found in more standardized retail environments. While it can be a treasure trove for shoppers seeking variety, it's wise to be aware of the individual shop's policies, especially concerning returns or exchanges, as highlighted by some customer experiences. Reddit

Navigating this multi-vendor environment requires a bit of exploration. Take your time to wander through the different floors and sections, as you might stumble upon unexpected finds. The basement, in particular, is noted for its food offerings, including a unique cafe that blends Chinese herbs with coffee, and a wide selection of packaged snacks and dried goods. Reddit

Navigating Returns and Customer Service

Customer service experiences at Wing On Department Store Jordan can be mixed, with some reviews pointing to potential challenges, particularly with returns. One detailed account described a difficult interaction with a manager over a return, where the customer felt pressured and faced repeated insistence on a credit card receipt that had been provided. This experience suggests that while sales can offer good value, it's prudent to be fully informed about the return policy of the specific vendor before making a purchase. Reddit

It's important to remember that each shop within Wing On operates somewhat independently. Therefore, the attitude and efficiency of staff, as well as the strictness of return policies, can differ greatly from one stall to another. While many shoppers find the prices reasonable and the selection excellent, being prepared for potential hurdles with returns can save you frustration. Always clarify the return process and keep all your receipts and original packaging. Reddit

Despite these potential issues, many visitors still find Wing On to be a pleasant shopping experience with good sales. The key is to approach your shopping with awareness of the store's unique structure and to be proactive in understanding the terms and conditions of your purchase. Reddit

Culinary Delights in the Basement

The basement of Wing On Department Store Jordan is more than just a place to buy groceries; it's a destination for unique culinary finds. Beyond the expected array of packaged foods, snacks, and frozen goods, a standout feature is the in-house cafe. This establishment offers a novel experience by blending traditional Chinese herbs with coffee, creating distinctive flavor profiles that have garnered positive attention. Reddit

In addition to their innovative coffee creations, the cafe also serves a selection of baked goods, making it a perfect spot for a quick treat or a light refreshment while exploring the store. While one reviewer suggested that more seating would be beneficial, the unique offerings make it a worthwhile stop for those seeking something different from the usual cafe fare. Reddit

This basement food section provides a glimpse into local tastes and culinary creativity, offering a convenient place to grab a bite or pick up local delicacies. It adds another layer of appeal to the department store, making it a place where you can shop for essentials and discover unique food experiences. Reddit