"I rarely write negative reviews, but I feel this experience deserves attention. I booked a one day rental with Hertz two days in advance, and the agent assured us we could pick up the vehicle at any time in the morning, with the 24 hour period beginning at pickup. However, when we arrived at 8:30 a.m on the scheduled day, we were informed that the car we reserved was no longer available.
Reliable service and clear communication are at the heart of customer trust, and unfortunately, this situation fell short. I truly hope Hertz takes this feedback seriously and works to improve the consistency of their service for future customers. We all rely on companies like Hertz in important moments, and it’s disappointing when that trust is broken

UPDATE (from the company): Thank you for sharing your feedback with us. We are disappointed to hear about your experience and would like to understand how to improve the quality of our service.
As per our records, you arrived later than the scheduled pick-up time for your reserved vehicle and being in the peak of the high season, we were unable to serve you at that moment due to other operational commitments that had arrived on time. Nevertheless, we extended the option for you to collect the car later the same day or on the following day but you did not return to complete the pick-up.

* I would like to clarify a few important points. At no time during the booking process or when speaking with the agent beforehand were we informed that we needed to arrive by a specific time. We were assured that the 24-hour rental period would begin at the time of pickup, regardless of when that was during the morning.

Additionally, contrary to your statement, we were not offered the option to collect a vehicle later that day or the following day. We were simply told that no cars were available, with no alternatives presented.

I understand that peak season can bring challenges, but transparency and accurate communication are essential to maintaining customer trust. Unfortunately, in this case, the information you’ve provided publicly does not reflect the reality of what occurred.*"

Kelsey Rehman

"Terrible experience. We had booked a car 2 days in advance and were told to come at anytime in the morning because we had 24 hrs with the car. When we got there at 8:30 they said they were out of cars and could do nothing for us. This made for a bad ending to our honeymoon.

Update: response
Thank you for your response.
We were told by an associate that we were able to come later than the schedule pickup time because it would make for an easier drop off the following morning. We arrived 30 mins after opening and the car was unavailable. We were NOT offered a car later in the day or the following day."

Michael Baran

"Easy to find office and the redelivery parking lot is easily accessible.

Nearest fuel station is 5mins away (close to McDonalds) if you want to re-fuel before redelivery

Marie was extra helpful and kind.
She was always on hand to provide information and even stayed an extra hour on a Sunday so I could redeliver the rental"

Andrew Amaa Adom