Hyundai Americana São Paulo Brazil
Hyundai Americana is a car dealership in São Paulo, Brazil, offering new and used Hyundai vehicles and after-sales services. Known for its sales team,...
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Hyundai Americana São Paulo Brazil
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Highlights
Must-see attractions
Hyundai Americana is a car dealership in São Paulo, Brazil, offering new and used Hyundai vehicles and after-sales services. Known for its sales team, but with mixed reviews on service.
"Praised for sales, but some customers face challenges with the service department's handling of parts and repairs. "
🤝 Excellent Sales Service
Many visitors praise the sales team, especially Edson and Douglas, for their attentiveness and assistance.
🛠️ Service Department Caution
Some customers report issues with defective parts and a lengthy, unresolved diagnostic process.
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Navigating Your Dealership Experience
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🤝 Excellent Sales Service
Many visitors praise the sales team, especially Edson and Douglas, for their attentiveness and assistance.
🛠️ Service Department Caution
Some customers report issues with defective parts and a lengthy, unresolved diagnostic process.
📄 Documentation Support
Staff like Laís are noted for their help with paperwork and documentation.
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🤝 Excellent Sales Service
Many visitors praise the sales team, especially Edson and Douglas, for their attentiveness and assistance.
🛠️ Service Department Caution
Some customers report issues with defective parts and a lengthy, unresolved diagnostic process.
📄 Documentation Support
Staff like Laís are noted for their help with paperwork and documentation.
What Travellers Say
Reviews Summary
Hyundai Americana in São Paulo receives praise for its exceptional sales team, with consultants like Edson and Douglas frequently commended for their attentiveness and helpfulness. However, some customers have experienced significant frustration with the service department, particularly regarding the handling of defective parts and lengthy, unresolved diagnostic processes.
"Top"
Isaias Junior
"Top"
Antonio Marinho
"Fui na loja com minha esposa, só pra mostrar o veículo, e fui tão bem atendido pelo pessoal de vendas, sobretudo pelo Sr "Edson" consultor de vendas, que acabei por fechar Negócio, trocando de carro. Pessoal da Andreta, muito receptivo, inclusive tbm, a "Laís", que ajudou com a documentação. Parabéns a toda equipe, estou muito satisfeito com a aquisição"
José Airton Barbosa da Silva
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Frequently Asked Questions
🚇 🗺️ Getting There
Hyundai Americana is a car dealership located in São Paulo. You can reach it by car or public transportation. It's advisable to check a navigation app for the most current routes and traffic conditions.
Dealership hours can vary. It's best to check the official Hyundai Americana website or call them directly for the most up-to-date information on their opening and closing times.
🎫 🎫 Tickets & Entry
For sales inquiries or test drives, appointments are often recommended to ensure a consultant is available. For service, appointments are usually required.
As a car dealership, there is no entry fee to visit Hyundai Americana. You can browse vehicles or inquire about services without charge.
🎫 🚗 Onsite Experience
Hyundai Americana offers new and used car sales, financing, trade-ins, and after-sales service including maintenance and repairs.
Yes, test drives are a standard part of the car buying process. You can arrange a test drive with a sales consultant.
Customer service experiences vary. Many customers report excellent service from sales staff like Edson and Douglas, while others have faced challenges with the service department regarding parts and repairs.
🎫 🛠️ Parts & Service
You can typically purchase car parts directly from the dealership's parts department. It's recommended to have your vehicle's VIN or the specific part number for accuracy.
Returning a defective part can sometimes be a complex process, involving diagnostics and approvals. Some customers have reported difficulties and lengthy waits for resolution.
Service times can vary greatly depending on the complexity of the work. Routine maintenance might be quicker, while major repairs could take longer. It's best to inquire about an estimated timeframe when booking your service.
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🚗 Car Buyers
When considering a purchase, be sure to discuss all aspects of the deal, including financing and trade-ins. While the sales experience is generally well-regarded, remember to clarify any post-purchase service expectations and warranty details.
🔧 Vehicle Owners Needing Service
It's advisable to clearly communicate your concerns and ask for detailed explanations of the diagnostic process and estimated timelines. If you encounter difficulties, don't hesitate to seek clarification from the service manager or explore alternative service options if available.
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Navigating Sales and Customer Service
However, it's important to note that customer experiences can differ. While sales interactions are often praised, some reviews indicate challenges within the service department. Issues related to defective parts and the subsequent diagnostic and return process have been raised, suggesting that while the sales team excels, the after-sales service might require further attention to ensure consistent customer satisfaction across all departments.
Understanding the Service Department Experience
In cases of suspected defective parts, the process can involve extended periods where the vehicle is kept at the dealership without a clear resolution. Some customers have expressed dissatisfaction with the lack of a straightforward refund or exchange policy for faulty components, preferring a more direct approach to customer problem-solving. The dealership's approach in these situations has sometimes led to negative feedback, emphasizing the need for clearer protocols and quicker resolutions for service-related issues.
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