Banco Itau Serra, São Paulo, Brazil - Image 1

Banco Itau Serra São Paulo Brazil

2.7
·47 reviews·, Brazil

A spacious Itaú bank branch on the iconic Avenida Paulista, offering a range of financial services with mixed reviews on wait times and customer care.

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Weekday mornings

Fewer crowds, quicker service

CrowdLow
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Banco Itau Serra, São Paulo, Brazil - Image 1

Banco Itau Serra São Paulo Brazil

Best Time

Weekday mornings

Fewer crowds, quicker service

CrowdLow

Highlights

Must-see attractions

A spacious Itaú bank branch on the iconic Avenida Paulista, offering a range of financial services with mixed reviews on wait times and customer care.

2.7
(47 reviews)

"Long queues and inconsistent service are common complaints, but the spacious interior offers some comfort."

Vertical photo
TIP

⏳ Beat the Queues

Consider digital banking for most needs to avoid long waits. Arrive early if in-person service is essential.

🧐 Verify All Services

Double-check product additions and service requests. Some users reported unexpected charges or unfulfilled requests.

Third hero image

Highlights

Discover the most iconic attractions and experiences

Spacious Interior

Spacious Interior

Generously sized banking hall offering ample seating and numerous service counters for a potentially comfortable wait.

Avenida Paulista Location

Avenida Paulista Location

Strategically located on the iconic Avenida Paulista, offering accessibility and a prominent presence in the city.

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Planning Your Visit

Prepare for Potential Wait Times

Many visitors report long queues, especially for in-person services. Arrive early or consider using Itaú's digital banking options to bypass lines. Some users suggest checking system status before visiting.

Understand Service Offerings

While spacious, some services might be unavailable due to system issues. Be aware of potential upselling of products during account opening or service requests. Confirm all details before finalizing.

Best Times

When
Weekday mornings
Why
Fewer crowds, quicker service
Crowd
Low
When
Late afternoons
Why
Afternoon rush subsides
Crowd
Medium

Insider Tips

from TikTok, Instagram & Reddit

Banco do Itaú saiu no prejuízo gigantesco 🏦😬 Cofres particulares tem valores inimagináveis 💸 . . #curiosidade #roubo #golpe #curiosidades #avenidapaulista #saopaulo #golpes #sp
@ideia_fixa
62.1K likes • 423.4K views

⏳ Beat the Queues

Consider digital banking for most needs to avoid long waits. Arrive early if in-person service is essential. Reddit

🧐 Verify All Services

Double-check product additions and service requests. Some users reported unexpected charges or unfulfilled requests. Reddit

SÃO PAULO 🇧🇷 Momento em que vândalos do MTST invadem sede do Banco Itaú em Faria Lima em SP. A tropa de choque já foi acionada. #Brasil
fes.br
6.2K likes • 167K views

📱 Use Digital Channels

Itaú's app and online banking are often faster and more convenient than branch visits. Reddit

🗣️ Speak Up About Issues

If you encounter poor service, document it. Some customers have had success resolving issues by clearly stating their concerns. Reddit

Tips

from all over the internet

⏳ Beat the Queues

Consider digital banking for most needs to avoid long waits. Arrive early if in-person service is essential. Reddit

🧐 Verify All Services

Double-check product additions and service requests. Some users reported unexpected charges or unfulfilled requests. Reddit

📱 Use Digital Channels

Itaú's app and online banking are often faster and more convenient than branch visits. Reddit

🗣️ Speak Up About Issues

If you encounter poor service, document it. Some customers have had success resolving issues by clearly stating their concerns. Reddit

What Travellers Say

2.7
(47 reviews)

Reviews Summary

This Banco Itaú branch on Avenida Paulista offers a spacious environment but is frequently criticized for excessively long wait times and inconsistent customer service. Some visitors have also reported issues with unauthorized product additions during service interactions. While the location is convenient, the operational efficiency and customer experience could be improved.

"Very spacious place, lots of service counters! But they were slow! The wait was short and the seats were comfortable!"

Jorge Pablo Ottaviani

"Eu estive nessa agência para fazer portabilidade de uma conta pra lá. Pois não fui bem tratado por Alex esse foi o nome dado por ele, mas acho que é o Gustavo, pois fazendo a portabilidade eu tinha um plano PIC de 30 reais todos os meses ele falou que tinha cancelado e feito outro no mesmo valor, só que na verdade ele não cancelou fiquei com os 2 onde não quero, daí falou que tinha feito o pedido do cartão, não fez faz 15 dias tou sem o cartão tou tentando ligar pra mim fazer o pedido esse atendente me deu seu ZAP falso pra mim entrar em contato quando o cartão chegasse ou outros problemas, era falso o ZAP, recebo meu salário e movimento a conta, mas acho que vou pra outro banco, sacanagem pois quero que cancele um dos capitalização PIC deixando só um e também o cartão débito."

francisco salles

"Hoje fiquei por mais de uma hora e meia na fila só para entrar na agência. Em pé e boa parte do tempo no sol também.
Uma fila enorme e demorada, parecendo repartição pública. Por isso os bancos digitais estão tomando espaço com esses bancos tradicionais lentos e sem consideração pelo cliente."

Felipe Felix Braga

What People Like

Spacious interior
Convenient location

What People Dislike

Long wait times
Inconsistent service
Unwanted products

Frequently Asked Questions

🚇 🗺️ Getting There

The branch is located on Avenida Paulista, a major thoroughfare in São Paulo. It's accessible by various public transport options, including metro and bus lines that serve the area. TikTok

While specific parking details can vary, many branches on Avenida Paulista have nearby paid parking lots or street parking. Some reviews mention paying for parking while waiting for service. Reddit

Standard banking hours typically apply, but it's always best to check the official Itaú website or app for the most current operating hours, as they can sometimes change due to local events or system issues. Reddit

Yes, its location on Avenida Paulista makes it very accessible by public transport. Several metro stations and bus routes are within walking distance. TikTok

Avenida Paulista itself is a major landmark. The branch is situated along this famous avenue, making it relatively easy to spot. TikTok

🎫 🎫 Tickets & Entry

For most routine transactions, appointments are not strictly required, but they can significantly reduce your wait time. For complex services, an appointment is often recommended. Reddit

Wait times can vary significantly. Some visitors report short waits, while others have experienced over an hour and a half, especially during peak hours. Reddit+1

There are no fees for entering the bank. However, if you use the bank's parking facilities, you will incur parking charges. Reddit

Typically, you'll need a valid photo ID (like a RG or CNH), proof of address, and proof of income. It's advisable to check the Itaú website for the most up-to-date list of required documents. Reddit

Yes, by law, preferential atendimento should be provided. However, some reviews indicate instances where this was not adequately honored, leading to long waits. Reddit

🎫 💳 Services & Banking

This branch offers a range of services including account opening, withdrawals, deposits, loan applications, card services, and customer support. However, system issues can sometimes limit available services. Reddit

International transactions can usually be handled at Itaú branches. It's best to confirm the specific capabilities with a teller or customer service representative upon arrival. Reddit

Carefully review your statements and any service agreements. If you find unauthorized charges, contact the branch manager or Itaú's customer service immediately to dispute them. Reddit

You can usually cancel products by visiting a branch, calling customer service, or through the Itaú app. Be sure to get confirmation of cancellation. Reddit

Yes, you can typically request a new debit card at the branch. However, some users have reported delays in receiving their cards after requesting them. Reddit

📸 📸 Photography

Generally, photography is permitted for personal use in public areas of banks, but it's always wise to be discreet and avoid capturing sensitive information or other customers without their consent. TikTok

The exterior of the bank on Avenida Paulista offers a classic urban backdrop. Capturing it from a slight distance can showcase its architectural presence within the bustling avenue. TikTok

While personal photos are usually fine, commercial photography or filming might require special permission. Be mindful of bank policies and security personnel. TikTok

Its location on Avenida Paulista, a vibrant and iconic street in São Paulo, provides a dynamic urban setting for photographs. TikTok

The interior is spacious, but it's a working financial institution. Focus on general ambiance rather than specific transaction details or customer information. TikTok

For Different Travelers

Tailored advice for your travel style

👨‍👩‍👧 Families with Kids

Visiting a bank with children can be challenging, especially with potential long wait times. The spaciousness of the Banco Itaú Serra branch might offer some comfort, but the extended queues can still be difficult for younger ones. Consider utilizing the Itaú app for most transactions to minimize your time spent at the branch. If you must visit, try to go during off-peak hours, perhaps early morning, and bring activities or snacks to keep children entertained. Reddit

💰 Budget Travelers

For budget-conscious travelers, relying on digital banking is key. Itaú's online and mobile platforms offer free transactions for many services, saving you potential costs associated with in-person visits, such as parking fees. Reddit If you need to visit, be mindful of parking costs in the Avenida Paulista area, which can add up. Exploring public transport options is generally more economical. TikTok

Deep Dives

In-depth insights and expert knowledge

Navigating Service and Wait Times

The Banco Itaú Serra branch on Avenida Paulista is known for its spacious interior and numerous service counters, which can be a positive for those who need in-person assistance. However, a recurring theme in visitor feedback is the significant wait times. Many reviews highlight queues that can extend for over an hour, sometimes even requiring customers to stand in the sun before entering the branch. Reddit+1 This has led some to compare the experience unfavorably to public service departments, prompting a shift towards digital banking solutions. Reddit

To mitigate these long waits, it's highly recommended to leverage Itaú's digital platforms. The bank's app and online banking services are designed to handle a wide array of transactions efficiently, often bypassing the need for a physical visit altogether. If an in-person visit is unavoidable, arriving early in the morning or later in the afternoon, after the initial rush, might offer a slightly better experience. Reddit It's also worth noting that system outages can sometimes impact service availability, so checking the bank's status beforehand can be beneficial. Reddit

Customer Service and Product Management

Customer service experiences at this branch appear to be mixed. While some visitors have encountered helpful and attentive staff, others have reported instances of poor treatment, lack of preparedness, and even rudeness. Reddit A significant concern raised by several customers is the practice of adding products or services without explicit consent during account opening or other service interactions. Reddit+1 This has resulted in unexpected monthly charges and confusion for clients who did not intend to subscribe to these offerings. Reddit

It is crucial for customers to be vigilant and thoroughly review all documentation and service agreements presented. If you find yourself in a situation where unwanted products have been added, it's important to address it promptly. Contacting the branch manager or Itaú's central customer service to dispute charges and request cancellations is the recommended course of action. Reddit Obtaining written confirmation of any cancellations or changes is also advisable to prevent future discrepancies. Reddit