Banco Itau Serra São Paulo Brazil
A spacious Itaú bank branch on the iconic Avenida Paulista, offering a range of financial services with mixed reviews on wait times and customer care.
Highlights
Must-see attractions

Social
From TikTok & Reddit
Best Time
Fewer crowds, quicker service
Banco Itau Serra São Paulo Brazil
Best Time
Fewer crowds, quicker service
Highlights
Must-see attractions
A spacious Itaú bank branch on the iconic Avenida Paulista, offering a range of financial services with mixed reviews on wait times and customer care.
"Long queues and inconsistent service are common complaints, but the spacious interior offers some comfort."
⏳ Beat the Queues
Consider digital banking for most needs to avoid long waits. Arrive early if in-person service is essential.
🧐 Verify All Services
Double-check product additions and service requests. Some users reported unexpected charges or unfulfilled requests.
Highlights
Discover the most iconic attractions and experiences
Spacious Interior
Generously sized banking hall offering ample seating and numerous service counters for a potentially comfortable wait.
Avenida Paulista Location
Strategically located on the iconic Avenida Paulista, offering accessibility and a prominent presence in the city.
Plans like a pro.
Thinks like you
Planning Your Visit
Prepare for Potential Wait Times
Understand Service Offerings
Best Times
Insider Tips
from TikTok, Instagram & Reddit
⏳ Beat the Queues
Consider digital banking for most needs to avoid long waits. Arrive early if in-person service is essential.
🧐 Verify All Services
Double-check product additions and service requests. Some users reported unexpected charges or unfulfilled requests.
📱 Use Digital Channels
Itaú's app and online banking are often faster and more convenient than branch visits.
🗣️ Speak Up About Issues
If you encounter poor service, document it. Some customers have had success resolving issues by clearly stating their concerns.
Tips
from all over the internet
⏳ Beat the Queues
Consider digital banking for most needs to avoid long waits. Arrive early if in-person service is essential.
🧐 Verify All Services
Double-check product additions and service requests. Some users reported unexpected charges or unfulfilled requests.
📱 Use Digital Channels
Itaú's app and online banking are often faster and more convenient than branch visits.
🗣️ Speak Up About Issues
If you encounter poor service, document it. Some customers have had success resolving issues by clearly stating their concerns.
What Travellers Say
Reviews Summary
This Banco Itaú branch on Avenida Paulista offers a spacious environment but is frequently criticized for excessively long wait times and inconsistent customer service. Some visitors have also reported issues with unauthorized product additions during service interactions. While the location is convenient, the operational efficiency and customer experience could be improved.
"Very spacious place, lots of service counters! But they were slow! The wait was short and the seats were comfortable!"
Jorge Pablo Ottaviani
"Eu estive nessa agência para fazer portabilidade de uma conta pra lá. Pois não fui bem tratado por Alex esse foi o nome dado por ele, mas acho que é o Gustavo, pois fazendo a portabilidade eu tinha um plano PIC de 30 reais todos os meses ele falou que tinha cancelado e feito outro no mesmo valor, só que na verdade ele não cancelou fiquei com os 2 onde não quero, daí falou que tinha feito o pedido do cartão, não fez faz 15 dias tou sem o cartão tou tentando ligar pra mim fazer o pedido esse atendente me deu seu ZAP falso pra mim entrar em contato quando o cartão chegasse ou outros problemas, era falso o ZAP, recebo meu salário e movimento a conta, mas acho que vou pra outro banco, sacanagem pois quero que cancele um dos capitalização PIC deixando só um e também o cartão débito."
francisco salles
"Hoje fiquei por mais de uma hora e meia na fila só para entrar na agência. Em pé e boa parte do tempo no sol também.
Uma fila enorme e demorada, parecendo repartição pública. Por isso os bancos digitais estão tomando espaço com esses bancos tradicionais lentos e sem consideração pelo cliente."
Felipe Felix Braga
What People Like
What People Dislike
Frequently Asked Questions
🚇 🗺️ Getting There
The branch is located on Avenida Paulista, a major thoroughfare in São Paulo. It's accessible by various public transport options, including metro and bus lines that serve the area.
While specific parking details can vary, many branches on Avenida Paulista have nearby paid parking lots or street parking. Some reviews mention paying for parking while waiting for service.
Standard banking hours typically apply, but it's always best to check the official Itaú website or app for the most current operating hours, as they can sometimes change due to local events or system issues.
Yes, its location on Avenida Paulista makes it very accessible by public transport. Several metro stations and bus routes are within walking distance.
Avenida Paulista itself is a major landmark. The branch is situated along this famous avenue, making it relatively easy to spot.
🎫 🎫 Tickets & Entry
For most routine transactions, appointments are not strictly required, but they can significantly reduce your wait time. For complex services, an appointment is often recommended.
Wait times can vary significantly. Some visitors report short waits, while others have experienced over an hour and a half, especially during peak hours.
There are no fees for entering the bank. However, if you use the bank's parking facilities, you will incur parking charges.
Typically, you'll need a valid photo ID (like a RG or CNH), proof of address, and proof of income. It's advisable to check the Itaú website for the most up-to-date list of required documents.
Yes, by law, preferential atendimento should be provided. However, some reviews indicate instances where this was not adequately honored, leading to long waits.
🎫 💳 Services & Banking
This branch offers a range of services including account opening, withdrawals, deposits, loan applications, card services, and customer support. However, system issues can sometimes limit available services.
International transactions can usually be handled at Itaú branches. It's best to confirm the specific capabilities with a teller or customer service representative upon arrival.
Carefully review your statements and any service agreements. If you find unauthorized charges, contact the branch manager or Itaú's customer service immediately to dispute them.
You can usually cancel products by visiting a branch, calling customer service, or through the Itaú app. Be sure to get confirmation of cancellation.
Yes, you can typically request a new debit card at the branch. However, some users have reported delays in receiving their cards after requesting them.
📸 📸 Photography
Generally, photography is permitted for personal use in public areas of banks, but it's always wise to be discreet and avoid capturing sensitive information or other customers without their consent.
The exterior of the bank on Avenida Paulista offers a classic urban backdrop. Capturing it from a slight distance can showcase its architectural presence within the bustling avenue.
While personal photos are usually fine, commercial photography or filming might require special permission. Be mindful of bank policies and security personnel.
Its location on Avenida Paulista, a vibrant and iconic street in São Paulo, provides a dynamic urban setting for photographs.
The interior is spacious, but it's a working financial institution. Focus on general ambiance rather than specific transaction details or customer information.
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Deep Dives
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Navigating Service and Wait Times
To mitigate these long waits, it's highly recommended to leverage Itaú's digital platforms. The bank's app and online banking services are designed to handle a wide array of transactions efficiently, often bypassing the need for a physical visit altogether. If an in-person visit is unavoidable, arriving early in the morning or later in the afternoon, after the initial rush, might offer a slightly better experience. It's also worth noting that system outages can sometimes impact service availability, so checking the bank's status beforehand can be beneficial.
Customer Service and Product Management
It is crucial for customers to be vigilant and thoroughly review all documentation and service agreements presented. If you find yourself in a situation where unwanted products have been added, it's important to address it promptly. Contacting the branch manager or Itaú's central customer service to dispute charges and request cancellations is the recommended course of action. Obtaining written confirmation of any cancellations or changes is also advisable to prevent future discrepancies.
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